Customer (Internal/External) Support* Receive and respond to customer inquiries in a professional and courteous manner* Assume a support role for BizXcel staff with respect to software and hardware related issues.* Provide world class customer service to external clients with respect to software and hardware related inquiries and support.Product Development and Service* Codes software application according to designs based on business requirements and user stories* Conducts testing and fixing of any bugs associated with their code* Has knowledge of and follows the standard concepts, practices and procedures for the field of work in use at BizXcel* Interact with various relational databases and perform routine maintenance on these data stores* Maintain changes to data structures, schemas and documentation associated with the software being developedNetwork Support and Service* Troubleshoot network and computer related errors* Setup server and laptop computers with respect to BizXcel configuration standards* Perform software installation, upgrades, and patching on software used by BizXcel and it’s customers* Application of security policies and firewall rules based on standards and best practices.

Go to www.cicodavid.com to see my work.

• Worked with 3 professionals to implement regular updates to TD website by creating and modifying JavaScript, HTML and CSS code• Participated in designing and executing test cases to validate modifications to code and debugging