Weili Lu Email & Phone Number

Markham, On, Ca

Ontario, Canada

Toronto, Ontario, Canada

Lead resource for dispatch process design and implementation on projects partnering with government, large businesses, and financial institutions; worked closely with lead PM coordinating strategic planning and executions with cross- functional teams, provided valuable insights throughout the project lifecycle.• Project lead on designing and delivering Bell copper to fiber migration dispatch process, both residential and Business (ON, QC, ATL), significant reduction in copper assurance truck rolls by enhance seamless migration WFAS calendaring and implementing new ACUT user limitation strategy across all mass market. • Provided clear SOW to project team to ensure the success of project delivery.• Identified and bridged dispatch process gap for FTTB customers, saving estimated $0.2M-$0.4M annually.

241 Clarence St. Brampton

Field Operations Manager for Bampton and Mississauga July 2014 – Sept 2021- Coaching and managing a team of 30+ unionized Bell field technicians- Superior organization, planning, and time management skills- Excellent interpersonal, leadership, and team building skills- Capable working under pressure to meet deadlines and thrive in a target driven environment- Familiar with WSIB process and procedures- Excellent knowledge and understanding of Canadian labour code - Superior communication skills and able to communicate with all levels of the organization- Very well knowledge with Health Canada Rules and RegulationsPersonal Achievements - Prime manager in 905 central for White Glove technicians (Resolving situations involving irate, escalation, multi-repeat customers.) - Prime manager in 905NE for PLUME (Wifi Pod using mesh adaptive WIFI technology) trialling and deployment (2018) - Q1 and Q2 First Time Right winning team in Ontario Central (2018) - Attended 2017 manager gala in Montreal as top 50 BCE manager Canada wide (2017)- 2016 Q2 and Q3 Merit Distinction, top improving team in Ontario Central year of year (2016)- Lowest rework team in division 6.9% at year end in 2016 with 25% improvement YoY (2016)

Toronto, Ontario, Canada

• Escalation and White Glove technician.• Top effectiveness and low rework technician in 905 and 416, New hire technician mentor and SME.• Excellent customer service, 0 customer complaint in 4 years. Skilled in all copper and fiber products/services.

Bachelor Of Technology - Btech, Information Technology

Focuses on the managerial aspects of business information technology, and gain hands-on experience with state-of-the-art enterprise.

Pmp Certificate, Project Management

Identify clear project objectives and detailed project requirements. Develop and monitor performance measures. Create valuable project.

College Diploma, Electrical, Electronic And Communications Engineering Technology/Technician

Three-year advanced diploma program introduces to a broad background in analog and digital electronics, software development, modern.