Develop IT business strategies aligning with organizational goals, driving growth and efficiency.Analyze business processes, identifying automation opportunitiesCollaborate with teams to gather requirements and implement IT projects, ensuring timely, budget-friendly deliveryAdvise on IT infrastructure, application integration, and data management, enhancing system performanceManage stakeholder relationships for effective communication and project successCreate training programs for end-users and IT staff, improving system adoption and proficiencyConduct gap analysis and risk assessments, implementing strategies for business continuity and data securityUse data analytics to provide insights, supporting data-driven decision-making for leadership

Directed Projects within five organizations: Systems Engineering, IT Helpdesk, Information Security, Business Enterprise Systems, SaaS ProcurementProject Managed fifteen Engineers towards day to day operations, and maintained on-time delivery for a combined 5/5 NPSCollaborated with stakeholders of all levels to set project goals and criteria, aligning with broader organizational priorities and product rollouts, with tools such as Jira, Zendesk, SmartsheetLed cross-functional teams in the development and implementation of cybersecurity frameworks, reducing risk exposureManaged the end-to-end lifecycle of security focused projects, including vulnerability assessments, patch management, and incident response plans, ensuring compliance with industry standardsEstablished and maintained a comprehensive IT asset management system, optimized asset lifecycle management Maintained backlog to match product development from Engineering and Operations teamsEnhanced productivity through agile scrum structures, matching teams’ resources and delivery requirementsDelivered detailed weekly and bi-weekly project reports presentations on OKRs and KPIs for executive leadership to ensure complete transparencyManaged a SaaS stack of over 400 line items (zendesk, Jira, Monday, Dialpad, Smartsheet etc), totaling around $20 million in 2023Budget building and cost analysis for IT and Engineering orgs, totaling an average of $80 million yearlyBuild within an Agile structure to meet shifting deadlines and requirements from organizations within the entire company structureImplemented Change Management strategies for clearer transparency and oversight over the IT structure, furthering a positive response and increasing Customer Service NPS scoresResponsible for driving efforts to complete SOC2 compliance 6 months ahead of scheduleResponsible for contract negotiations in partnership with Legal and Finance teams with a weekly cadence

Led network and IT infrastructure implementation for over 200 office/retail spacesManaged infrastructure upgrades for 30 Merger and Acquisition projects in 2021, with 76 planned for 2022Managed Infrastructure Procurement with a cumulative budget of over $30 million yearlyCreated and enforced company IT policies and documentation, promoting standardization and complianceOversaw a team of 5 Network Engineers, and multiple low voltage contracting teams nationally working on simultaneous projectsKept up with continuous upgrades and maintenance for infrastructure across 300+ offices, enhancing operational efficiency and continuityCollaborated with construction and real estate teams to integrate IT infrastructure seamlessly into new office designsDeveloped AV systems for conferencing and events, aligning with organizational communication needsManaged a physical asset management inventory of over 5000 pieces, using tools such as Jamf, OomnitzaDelivered ongoing IT solutions to staff, ensuring high operational performance and user satisfaction

- Lead IT team for the Pacific Northwest- Coach, train, and developed current and new service team members- Maintain hardware and systems through open channels with HQ- Partner with National Product managers to provide local infrastructure oversight- Provide continuous IT solutions for staff, engineers, and agents- Support HQ HR with local onboarding and provision of new accounts

Provide customer solutions and repairs by analyzing technical issues across entire Apple ecosystemFacilitated an average of 50 appointments a day (Grand Central location) for over 4 yearsSelected to open Grand Central and Upper East Side locations (NYC)Identify improvements in work processes, including the creation and distribution of employee toolkitsOptimize daily workflow by seeking opportunities for multitasking and streamliningCollaborate with Management to evaluate areas of opportunity, including a new strategy to expedite repairs

- Admin level Management of various IT systems (ie: GSuite/Meraki/Mac Server) for 1500 users- Assist with Project tasks, such as email systems migrations, and hardware platform switches- Communicate with vendors, clients’ C-level staff, and contractors on all aspects of the business- Create guides and give in the moment training to users of various knowledge levels- Consistently perform in top tier, averaging 400 service tickets solved every 30 days