Pre-sales:Collaborate closely with the sales team and clients to understand customer requirements, objectives, and pain points.Design and present customized technical and MSP solutions that address customer challenges and align with their business goals.Conduct product demonstrations, proofs of concept, and technical presentations to showcase the value of our solutions.Provide expert guidance and technical support throughout the sales process, supporting technical questions and customer interests/concerns.Conduct preliminary site visit with picture documentationWork closely with the operations team to ensure the feasibility and scalability of proposed solutions.Identify any equipment to be decommissioned and develop planPrepare BOM and SOW for customerPost -Sales:Work with Project Lead and Pre-sale engineers to provide accurate solution to customerProvide implementation, customization and integration of solution to customersSystem stagingSystems acceptance testingCommunicate with project Lead on any SOW changes that are neededProvide end user training if neededProvide system final documentation to Project Lead and document to LATG ConnectWise recordsOnboard new MSP customersTroubleshoot, diagnose, and repair customers solutionsObtain Certifications assigned

Vital component of a $33 Millon Juniper/Aruba implementation across 78 sites.Install and configure 9,000 Aruba Access PointsInstall and configure 750 Juniper EX model switches.HPE ATP Storage, VMWare, Zerto, Leviton, Veeam, and Aruba certified.

• Performed 3 successful domain migrations. Workgroup to domain migration including change to IP Schema.• Managed 25 physical servers, 10 virtual Hyper-V servers at three locations.• Support Tier II requests for Grace Global clients including server maintenance and networking requests• Created redundant WAN and LAN connection through multiple ISP’s, managed via Fortigate Firewall systems. • Currently writing RFP to submit for low voltage re-wire with a $95,000 budget• Exchange migration to Office 365• Managed High School construction project, including the acquisition and configuration of new PCs, low voltage wiring, server relocation, data drops and planning for future technology growth at the LCHS and LCMS to include Ruckus Wireless coverage for entire site.• Managed fiber installation between the four schools, the administration office, and the district endpoint.• Installed, configured and managed 29 wireless Access Points and the centralized wireless management appliance for all four schools and the administration office.• Assisted in the virtualization and management of eight physical district servers.

Responsible for trouble shooting through different monitoring tools both Video and High Speed Data (HSD) and CDV Outages for the subscribers within the West Division. Correlates data using Non Responding, Power level Reports, CMEX/Auspice and other software tools to identify customer-affecting issues.

Troubleshoots customer connectivity including: DHCP, RF, modem, router, or combination device

Co-Founded in 2001 with the desire to create home computer a more affordable practiceCreating a computer based home interface for practical uses