Managing e-commerce operations and establishing a brand

Executive (Customer Service Department) • Served as a liaison between district departments and operating units in the resolution of day-to-day administrative and operational problems• Achieved 75% premiums for payable and unpaid projects (approximately 20,000 transactions); originated an online CRM tracking system used to organize clients’ data for improved efficiency in insurance benefit payment

• Managed an Academia and Industry Collaboration Project in district cultural development, by leading a team of four team members to coordinate administrative, innovative, and operational functions; implemented clients’ requests to develop historically accurate literary works• Assigned terminal objectives; delegated tasks to divisions; conducted weekly progress evaluations for preparing necessary official documents, and composed and edited correspondence with the Taoyuan City government