Responsible for the global eCommerce, digital, customer relationship management, business intelligence and supply chain systems technology strategy, architecture, road map, implementation and daily system operations for luxury fashion retailer.

Project implementations and digital solution delivery management for information technology consulting company that provides cloud based eCommerce and order management systems focused solutions and development services to businesses in the retail, distribution and pharmaceutical verticals. Managed teams utilizing agile methodology with all aspects of supporting and developing digital strategy solutions: new site implementation, new functional design and development; architecture support and modeling; SEO; eCommerce site redesign; QA and testing services; and data analytics.

Member of the executive leadership team responsible for the development, implementation and execution of the new sales and implementation strategy focused on an end-to-end outsourced eCommerce solution. Provided daily oversight, management and leadership of the professional services staff responsible for the client implementation of the new business process outsourced offerings. Managed the recruitment and on-boarding of professional services staff to meet the new offerings.

Managed Client Services department of 60 managers and consultants, conducting multiple complex eCommerce implementations. Responsible for implementation, project execution, client relationships, client training, staff development and financial performance. Fostered close working relationship with sales organization in development and delivery of sales presentation and strategy and proposal development. Conducted contract negotiations for service engagements for new and existing clients. Revamped Client Service organization, developed new implementation methodology, increasing profitability of services engagements and initiated new course development to support marketing/sales plan.

Directed multiple successful eCommerce application project implementations for software application company that included business requirement gathering and analysis, functional and technical design and development, testing, reporting and closed loop data analytics on results. Conducted successful B2C and B2B implementations for: Simon Property Group, Crane Corporation, American Eagle Outfitters, Brooks Brothers, Burlington Coat Factory, Oki Data Systems, Jos A Bank Clothier and Ann Taylor.