A seasoned professional with over twelve years of progressive experience in guiding small and large groups in training, speaking and coaching settings. I possess strong people management and leadership skills as well as an innate ability to build and motivate teams.I am adept at developing long-term growth strategies while effectively managing timelines and budgets. I have been instrumental in identifying new markets and growth opportunities. I have championed the need for managing change while providing strategic direction for the sales, marketing and service business teams.As an internal consultant, I have optimised organisation structures, procedures and processes, as well as executed strategic initiatives based on data and feedback from customers. In addition to implementing incremental innovations and maintaining high levels of customer satisfaction, I have relentlessly pursued new ways of delivering value to customers.