Aaron Weiss Email & Phone Number

Alton, IL, US

St Louis, Missouri, United States

• Lead a team of quality assurance specialists, evaluating multiple Risk-related verticals including payment disputes, account takeovers, identity verification, customer abuse, and others.
• Developed new tooling for monitoring agent performance and intaking requests from operations teams
• Refined and established new standards for risk operations agents to align with, in order to maintain adherence to financial regulations, particularly Reg E

St Louis, Missouri, United States

• Developed Quality Assurance program for Risk Operations, beginning with the Cash Disputes vertical and later expanding to Cash Card Suspension, Account Takeover, and Account Review
• Created individual scoring rubrics for each vertical that aligned with company’s core values and performance expectations
• Individually trained all 9 other members of the team
• Assisted in driving and meeting regulatory compliance expectations

Saint Louis, MO

• Resolved 400-500 cases of fraud per week
• Investigated claims regarding unauthorized use of app and debit card
• Developed better strategies and tools to communicate with customers regarding their claims
• Top performer on team since April 2019
• Assisted with training of 20 new advocates since joining team

Saint Louis, Missouri

• Recognized company-wide as a Top Performer in Q3 2018
• Exceeded Customer Satisfaction expectations for entire team 9 out of 11 months, and Emails Per Hourexpectation 9 out of 10 months.
• An original member of Phone Support team in pilot stages
• Piloted full-time Sidekick program for new Customer Success Advocates
• Currently piloting the Cash Risk Champions team

Charleston, South Carolina And Saint Louis, Missouri

• Merchandising Specialist○ Coached merchandising team and sales employees at major electronics retailer regardingproduct display and signage. Directed successful implementation of corporate standards.
• Asset Protection Specialist○ Responsible for clear, concise daily communications to management and colleaguesof major electronics retailer regarding display standards and employee behavior.

Charleston, South Carolina Area

• LG Sales Representative○ Achieved top sales numbers for major electronics retailer within one month of being hired.○ Promoted to in-store representative of global electronics brand based on demonstrated salesability.

• Created original content for fan site of South Carolina Gamecocks, owned by Yahoo! Sports. Co-createdsister site focusing on humor and satire. Produced podcasts.

• Created and maintained Facebook page for new restaurant. Achieved 600 followers before opening.
• Utilized Facebook Analytics to determine paid-post strategy.

Chicago, IL

• Established Instagram presence for prominent university, building account from theground up. Account has now grown to over 71,000 followers.

Steger, IL

• Directed social media for US Congressional campaign. Became the online voice of Congressionalcandidate, posting information while soliciting donations

Bowling Green, OH

• Managed staff of 25 students as general manager of university radio stationCreated and hosted a dozen unique events for university radio station. Enlisted financial support of localbusinesses. Introduced new events to.

Chicago, IL

• Represented major Chicago radio station at citywide events. Collected listener data and conductedfollow-up communications. Contributed blog posts and filmed on-site interviews with musicians andstation talent.

Chicago, IL

Bowling Green, OH

Park Forest, IL

B.A.C, Telecommunications

Activities and Societies: General Manager of WFAL FalconRadio.org, and received a full one-year scholarship.

Education record