Allison Weiss Email and Phone Number

• Manage six Software Product Managers in the Client Services division of the Via Benefits Individual Marketplace (Medicare, IFP)• Develop and deliver professional development to review product management fundamentals, including discovery, problem definition and validation, solutioning, strategic planning, agile ceremonies, team process improvements, and stakeholder communication.• Support Product Managers in the development of annual and quarterly roadmaps that deliver optimal business value, honor team resource constraints, and consider technical prerequisites.• Biweekly 1:1s with Software Product Managers focused on problem solving, building relationships, and long-term career development.• Conduct ongoing hiring for onshore (United States) and near shore (Peru) Product Managers, UX Specialists, and Engineering team members.

• Build relationships with stakeholders and users of several different internal products and tools• Document and organize stakeholder-readable backlog of potential work, highlighting value to business• Facilitate conversations with stakeholders to carefully consider how best to utilize software team resources• Develop quarterly product plans detailing team objectives and key results• Optimize processes to improve team's ability to deliver stakeholder-approved milestones.

• Develop personas and long-term roadmap for new product initiative• Run design cycles for product features based on customer insight interviews• Validate software features most likely to be used by different market segments• Build a cross-functional software team and garner support throughout the org• Partner with UX to define and prioritize user problems

• Fulfilled Product Owner role for two Scrum teams responsible for communications components (Discussions, Inbox, Announcements), content creation components (SCORM, Text Editor), and back end components (Authentication)• Led Customer Delight program to improve NPS for primary persona and optimized top user workflows• Coordinated VOC initiative to improve community engagement• Supported core quality work to focus engineering efforts on defects with greatest impact on customer satisfaction• Assisted with sales enablement, knowledge management, and documentation efforts

• Identified external and internal learning needs and made best possible use of company resources to meet those needs• Designed or helped conceptualize inward- and outward-facing learning materials, online courses, training scripts, video tutorials, PowerPoint presentations, online documentation• Designed and facilitated product training sessions in-house, on-site, and via webinar

• Coordinated curriculum and administered Pearson's MySpanishLab for ~18 sections of Spanish• Supported 5-6 adjunct instructors with curricular and technological needs in and out of the classroom [http://www.iwu.edu/~aweiss/]• Taught 100-, 200-, and 300-level Spanish courses• Coordinated and trained student Spanish Tutors• Oversaw Language Resource Center budget and upgrades to facility• Assisted Hispanic Studies and Modern and Classical Languages and Literatures Departments (22 faculty members) with technology integration and professional development needs• Served on the Teaching, Learning and Technology Roundtable for the campus and contributed to TLTR blog [http://blogs.iwu.edu/TLTR/]

• Integrated a variety of technologies into language classrooms with a special focus on the DiLL language lab (MacOS only; http://www.swifteducation.net/about/#anchor-press)• Designed monthly and summer professional development opportunities for 21 World Language teachers• Maintained 36 desktop clients, OSX server, laptops; requisitioned new furniture, hardware, software• Assisted teachers in one-on-one training sessions with diverse learning styles• Maintained blogs for students, parents, and teachers (http://blogs.ucls.uchicago.edu/wll and http://blogs.ucls.uchicago.edu/yuperstar)• Advised student Filmmaking and Classic Film Clubs• Advised Senior project to develop an online interactive rubric for the classroom (http://worldlanguagelab.wikispaces.com/Feedback)

• Trained, scheduled, and supervised 30+ computing assistants in Harper Center and Gleacher Center computing labs• Resolved HR concerns, reinforced expectations, and clarified policy• Assisted students with computing, printing, and connectivity questions• Logged all incoming and outgoing accounting charges for computing services department.• Reconciled monthly ledger and processed departmental orders and reimbursements

• Beta-tested PIANO© educational software • Proofread and edited technical writing in introductory manuals• Shipped product; organized mass-market mail-merges on Word• Called on overdue accounts and updated records in Accounts Payable/Receivable• Answered phones, welcomed visitors, managed executives' correspondence• Streamlined product shipment verification processes• Answered phones, manage office space, entered data• Organized and managed high-volume data entry project