• Own a portfolio of enterprise-level clients with the goals of ensuring both retention and satisfaction• Work with clients to establish critical goals and key performance indicators for their email-related projects and aid the client in achieving those goals• Meet with client's engineers and developers to learn more about how their environment is set up and then advise on the best to integrate our email offerings into it.• Establish a trusted/strategic advisor relationship with assigned clients to consult with them on email delivery and deliverability issues, as well as advise their leadership on industry trends that could impact them.• Work with our internal Product and Engineering teams to advocate for changes and features that would help my customers.• Internally, I serve as a point of escalation, mentor, and trainer to others on my team.

• Managed a team of ten SRE. Oversaw hiring, termination, performance management, and pay management. Provided coaching on expected behaviors and monitored employees’ progression toward goals and objectives.• Collaborated with stakeholders across infrastructure, engineering, and security on initiatives to drive production stability and reliably in a secure manner• Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status, and identified and resolved operational issues and constraints.• Drove efforts to require end-to-end resolution of production incidents, including tracking that RCA identified remediation and prevention plans were completed.• Spearheaded process improvement projects to improve uptime and customer service for the business unit resulting in: o 35% reduction in customer support escalations. o 75% reduction in system alarms. o 73% reduction in lead times for hardware orders.

• Streamlined processes and provided system training, best practices and project-based leadership to other developers.• Collaborated with developers, QA, engineering, and product owner to refine our workflows to allow the developers to get changes to production quicker and with fewer bugs.• Assisted in the maintaining and expansion of an automation system for 13 datacenters.• Handled planning and division of workload for my team.

• Reduced blueprint approval process from an average of 9 days to an average of 3 hours through extensive collaboration with Sr Engineering management and the FAA.• Collaborated with finance to replace existing fragmented reports with custom reports pulled from our Oracle, MS SQL, and MySQL systems.• Conducted training classes for both new developers as well as non-technical employees

• Provided custom programming services to Resort industry.• Achieved revenue growth year over year by establishing strategic partnerships with regional businesses.• Hired and managed freelance programmers on a per project basis.

• Responded to requests for service, patrolled, investigated, made arrests, processed suspects, transported suspects, and testified in court.