Wei-Ting Ho Email & Phone Number

Marlborough, Massachusetts, US

As a senior conversation bot engineer, I've showcased a knack for driving innovation and efficiency in virtual agent development. My tenure at a large Australian telecom involved spearheading the creation of a robust virtual agent using Dialogflow CX.

Marlborough, Massachusetts, US

• Advised and provided proof of concept (POC) for a healthcare company on their live product, acquiring a 10/10 appraisal from the client along with the potential further engagement.
• Re-architected the development workflow, decreasing approximately 50% production life cycle.

Marlborough, Massachusetts, US

• Developed web application in Node.js framework and deployed on Google Cloud
• Designed the complex conversational bot with 40+ FAQs knowledgebase at the production level and integrated with 3 rd party telephony service as well as client-host webpage.
• Achieved a 4/5 outstanding yearly performance with well adaptive in the fast-paced working environment.

Mountain View, CA, US

Delivered generative AI solution to the text-based virtual agent for the leading telecom company in Australia.

Richardson, Texas, US

• Implemented natural language processing (NLP) to categorize client’s visiting purposes, refining the lengthy form-based process while reducing approximate 20% completion time
• Developed with Python and Rasa as the interface and completed the project from scratch within 8 weeks

Taipei City, Taipei City, TW

• Minimized unpredictable risk by 83% and increased profit by 4% with an innovated trading model
• Programmed with R estimating conditional tailed expectation for non-stationary time series process (GARCH family) to improve more than 50% efficiency on execution time
• Developed an automatic program to scrap the 5-minute to weekly stock quotes on Yahoo! Finance by using beautifulsoup and NumPy modules in Python
• Designed an interactive visualization with zooming, annotation, and drawing functions of the stock price
• Collaborated with cross-functional teams to develop strategy and structure to ensure on-time project completion

台北, TW

• Improved 23% accuracy of detecting abnormal claim cases by constructing a claim risk scoring model using R
• Optimized and redesigned the call service procedure to enhance customer satisfaction by reducing 30% of call service waiting time
• Planned the project with an agile method and tracked the process for each team member once a week, and successfully closed the project 3 months earlier than the tentative date
• Presented the effectiveness of marketing channels on each commodity by creating the dashboard in Tableau
• Spearheaded the implementation of segmented linear regression model on claim data, real estate data, and maturity data in life insurance

桃園市, TW

• Lectured Statistics for over 40 students in the class
• Explained students' confusions online after class
• Improved the average learning performance within a semester by 33%

Master'S Degree, Information Technology

Master'S Degree, Statistics

Bachelor'S Degree, Mathematics