Weiwei Tan Email and Phone Number

- Lead of the offshore product team (20+ FTEs) for a Top US multi-property Facilities Maintenance (FM) company, named to Forbes Cloud 100 in four consecutive years- Work with C-level members of the client to define product roadmap against business strategy and organizational OKRs- Discover, design and deliver line of products (functions) to enable the business value of LoB of the client- Champion of technology innovations, e.g IoT, Digitalization, RPA, Omni-Channel, AI, Data Mining, to drive business growth- Double hatting as the head of Product Management department of the company; responsible to develop capabilities of product managers

- Set-up company’s IT framework, governance model and road-map- Design and develop fit-for-purpose IT architecture to address business needs and requirements in alignment with business roadmap- Integrate the data, process and technologies from manufacturing assembly line to end-user behavioral data in order to establish a C2M + O2O business solution in motorcycle manufacturing - Responsible for the deployment of ERP, infrastructure and related IT service projects- Participate the development of corporate strategy, business roadmap and other management initiatives - Responsible for daily operations of functional business units (HR/Finance/IT/Admin/PR/Government etc)

- IT manager of 3 upstream joint-ventures (JV) at Chengdu, covering 350+ users across 4 office sites and managing overall business demands- Accountable for IT yearly budget (1M+ USD per year) management across IT disciplines with all China offices and business stakeholders against business roadmap- Enabled compliance to the Global IT framework and standards at local offices and drove set-up local IT management policies - Collaborated with global workforces to implement global IT projects, service and operations practice, as well as innovative initiatives - Delivered IT value to the business through investment planning and cost-effective service management (e.g 30% cost-saving in 2016), as well as operation improvements- Work as IT business partner to engage with business stakeholders at all levels for the department as a whole; solicited feedbacks on departmental performance and responded accordingly- Responsible for localization of global strategies and tactical plans for the department (organization planning, technical planning, financial planning)

- Served as the on-shore IT focal point to manage global IT project roll-out in US and West Europe; and drove the IT service improvement to response business needs - Coordinated, reviewed and appraised local business IT initiatives to ensure the solution aligned with corporate IT strategy and policies. - Led taskforce to ramp-up the usage of SAP HANA-based BI application for North America business units; - Secured the project acceptance documentation from stakeholders against the project baseline and KPIs - Championed innovations (e.g. Big Data, Mobility) with business stakeholders and collaborated with business teams on case study and application development

- End-to-End responsibilities to build and ramp-up a technical solution team (7+resources) supporting the data analysis requirement of sales units globally - Established service operation processes and SLAs with client account mangers; implemented team collaboration model among 3 locations across the world. - Supervised the design and development of custom business intelligence solutions for regional units serving over hundreds of sales data specialists - Single point of contact for stakeholders to manage team development relevant topics including the long-term vision, performance targets, resource utilization, priorities etc., and proactively solicited feedbacks for team improvement - Project manager for Channel Visibility Release 2.1 project with 3 direct team members. The release covers sales operation teams of the client globally

- Managed application interface between 2 ERPs serving North America sales; was responsible to report support performance SLA to account managers- Supervised activities of a virtual support team (2 off-shore/1 on-shore) on daily operation; coordinated cross-functional effort on system upgrades and retrofits- Administered the ERP reporting module for the customer sales team covering 50+ business reports- Designed and implemented a SharePoint-based team portal to support HR mobilization team (10+ people) on the business process revamp

- Conducted design analysis across modules for a new function and developed KPI reports - Application incident support and solution implementation against the SLA - Supported the version control of application release repository