Weiyan Shi Email & Phone Number

Singapore

Singapore

• Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in line with the planned business needs, the dynamic real-time operational demands, and the unscheduled.
• Assisted in creating new rosters and duty patterns to ensure optimal staff coverage to meet the surging demand
• Pre-plan deployment and decide on overtime necessary to meet service standards
• Created Gantt charts to visualize the peak demand for task, equipment and manpower in order to plan the roster patterns or to hire more staff

Singapore

• Compiled and organized the ground handling contracts of over 60 destinations
• Created a contact list for all the diversion stations in case of emergencies
• Developed a contract tracker using Excel to track the expiry date of over 500 contracts and successfully spotted over 10 expiring contracts and helps to kick start the contract renewal process.
• Liaised with over 40 vendors from various countries using surveys to gather information about the processes to develop programs to improve passenger satisfaction.
• Conducted several testings of Web Check-in systems to identify and resolve the potential issues for a seamless process to reduce the waiting time for checking-in at the airport.

Bachelor Of Business Administration, Honours (Distinction)

Specialisation: Business Analytics, Operations and Supply Chain Management

Student Exchange Program

Diploma, Aviation Management And Services, Merit

• Completed the Diploma Plus Programme with a Certificate in Life Sciences Fundamentals • Attained 8 Distinctions and 14 'A's throughout.