Weiyan Shi Email & Phone Number

Singapore

Singapore

• Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements• Assisted in creating new rosters and duty patterns to ensure optimal staff coverage to meet the surging demand• Pre-plan deployment and decide on overtime necessary to meet service standards• Created Gantt charts to visualize the peak demand for task, equipment and manpower in order to plan the roster patterns or to hire more staff

Singapore

• Compiled and organized the ground handling contracts of over 60 destinations• Created a contact list for all the diversion stations in case of emergencies• Developed a contract tracker using Excel to track the expiry date of over 500 contracts and successfully spotted over 10 expiring contracts and helps to kick start the contract renewal process.• Liaised with over 40 vendors from various countries using surveys to gather information about the processes to develop programs to improve passenger satisfaction.• Conducted several testings of Web Check-in systems to identify and resolve the potential issues for a seamless process to reduce the waiting time for checking-in at the airport.

Bachelor Of Business Administration, Honours (Distinction)

Specialisation: Business Analytics, Operations and Supply Chain Management

Student Exchange Program

Diploma, Aviation Management And Services, Merit

• Completed the Diploma Plus Programme with a Certificate in Life Sciences Fundamentals • Attained 8 Distinctions and 14 'A's throughout.