• Manage and lead a team of Sales Operations, Change Management, Business Excellence Executive & Business Analyst across Singapore & Thailand • Lead sales enablement, set up workflows and streamline business processes for Singapore & Thailand offices, support 600+ sales executives• Plan and execute strategic initiatives to maximize impact and efficiency of resources and workforce across functional units• Developed operation excellence model & project management framework using Six Sigma DMAIC methodology

• Managed a book of business of 150 accounts across verticals like E-commerce, Professional Services, Retail, Education, Marketing Agencies• Consistently achieved quarterly KPI (>100% forecast to revenue goal)• Awarded Top Team/ Market Producer for two quarters• Tailored consultative solutions and marketing strategies for SMBs to achieve their business goals• Represented the team to showcase call quality, daily operations, and workflow adherence to various stakeholders• Identified growth and optimization opportunities to influence decision-makers to scale advertising expenditure in the top social media platform• Developed success stories of SMBs who were able grow their businesses with support from Marketing Expert team• Resolved product or service issues by troubleshooting, or escalating technical/transactional problems to the support team, and following up to ensure resolution

Project - OnePark, Bandar Teknologi Kajang• Top 1 quarterly sales, 7 SPA conversions, 4.9million in net sales. • Plan, execute and manage digital marketing sales funnel for Google Ads, Facebook, Instagram, and Remarketing.• Optimize campaign to achieve objectives & monitor budget spent.• Conduct analysis and prepare campaign summary report to identify the trend of conversion to achieve higher ROI. • Plan & Execute Landing page development & copywriting to support digital sales funnel and website conversion. • Plan and execute launching events, roadshow & exhibition, marketing collateral for offline marketing effort.

Niche Development Executive, Sales & Marketing Project 1 – Trio By Setia , KlangProject 2 – Setia Seraya Residences , Putrajaya Project 3 – Setia Alamsari , Bangi Township• Service Excellence Award 2018 – Gold• In charge of digital marketing, videos, events & roadshows.• Responsible for sales, marketing activities and market survey. • Prepare sales & pipeline reports, marketing slides for management• Conduct analysis on buyer profile, leads and ROI of each marketing activities for strategy planning.• Coordination with creative agency and suppliers to develop advertising collaterals.