Welber Queirós Email & Phone Number

Santa Catarina, Brazil

Blumenau, Santa Catarina, Brasil

Liderança do novo time de DesignOps, integrando as áreas de Design System, Conteúdo e Pesquisa, que passam a ser uma unidade focada em fortalecer o processo de design.

Blumenau, Santa Catarina, Brasil

Reorganizamos o time de Pesquisa e Dados dentro da estrutura de Design, focando em operacionalizar os processos de pesquisa e análise de dados, e em orientar o time de Product Designers na descoberta dos problemas, hipóteses, métodos e melhores práticas de pesquisa a fim de aumentar a confiança das soluções de produto e design.

Brazil

Improving the experience of the Serasa digital channels (web and app)

Blumenau, Santa Catarina, Brasil

Responsible to keep on track and evolve the flows of Credit, PFM and Debts at www.serasa.com.br

Brazil

Serasa is the market leading credit bureau in Brazil. The company was acquired by Experian.I work at the B2C business unity dedicated to improve people's life by offering the biggest and better online financial ecosystem. I started as UX Designer at the squads responsible to introduce to consumers our products and allow then to sign up and log in.

São Paulo, Brazil

Company responsible for the outsourcing contract while working at Via Varejo.

São Paulo E Região, Brasil

A Via Varejo é uma das grandes redes de varejistas do Brasil, em seu portfólio estão: Casas Bahia, Ponto Frio, entre outros.Atuei no time de UX focado no design do sistema web utilizado para vendas nas lojas do grupo.O processo era baseado na metodologia ágil, com sprints semanais e demandas derivadas dos Product Owners e do UX Lead. As principais atividades foram: Design do fluxo de recompra de celular, fluxo de pagamentos via boleto, carnê e renegociação de créditos para o sistema web, utilizando elementos definidos previamentes no design system, com a ferramenta Axure e apoio do pacote Adobe, do processo de wireframe até o layout final.Relacionamento direto com stakeholders, com o time comercial e de produto.

São Paulo Area, Brazil

Responsible for implementation and managing of UX projects.Market Research: Brand Positioning, Trends, Competitive environment and Opportunities.Responsible for research area on, off and UX: Questionnaires, Focal Groups, Interviews, Observation, Heatmaps, NPS and other methodologies.E-commerce KPIs tracking: Quantitative, Sales, Behavioral and Conversions.New product metrication and performance analysis.

São Paulo Area, Brazil

Strategic Planning, Team sizing, structuring improvements in process of CS and the development of the team. Responsible for the CS area (Multichannel, in and outbound), following the performance, handling all communication with the client, monitoring, feedback, reviews and motivational campaigns. Monitoring the performance of SAC operations, contributing to the establishment and control of the KPIs to ensure the level of service. Management of tools: Zendesk, LiveChat.

São Paulo Area, Brazil

Trocafone was founded with one purpose: "To give new life to perfectly useful and valuable consumer electronics that are no longer used." The brand is growing and consolidating in Brazilian market. Focus on understanding the consumer profile and in their interaction with the brand. Improve processes and tools for customer service in order to collect feedback from the product and service offered. Implementation of Zendesk / Zopim tool. Consumer Profile Survey and navigation flow;Constant improvements in the structure of the site, adding content and benchmarking to adapt the site to the market.

São Paulo E Região, Brasil

OLX is a multinational company that provides a platform of Free Online Classifieds. In Brazil the company's the largest online classifieds company, reaching millions of people every month.Initial goal: Offer the best customer support, from solving simple doubts, to the maintenance of the account and ads.Over time: Help to organize the workflow, helping co-workers. Weekly report about the subject of incoming mail. Provide training for new agents. Perform specific customer service in partnership projects.Specific project: Collaborated in structuring the Zendesk to the company, training staff about the tool, reviewing and adapting the content language sent to the users and configuring the tool in small improvements.

São Paulo E Região, Brasil

Assistance in the preparation of seasonal incentive campaigns;Design of thematic comunication (online and offline) for all the marketing actions;Prospecting partners for monthly internal fair.

São Paulo E Região, Brasil

Voluntary interniship at Batuta's Agency located in Cantareira's College. With the duration of 12 hours for week, consisted in the follow-up of meetings with real clients, graphic design and social media.