Chris Welch, Cha Email & Phone Number

United States

United States

▪ Manage the day to day operations, short and long-term strategy, and act as the subject matter expert of a SaaS product for Hotel Reservation management.▪ Transitioned operations from the Philippines to the United States, improving workforce productivity and engagement. Included vendor management, contract negotiations, and process improvements.▪ Lead program development and strategic direction in collaboration with executive leadership and majority owners that aligns with organizational goals and objectives.

United States

Tulsa, Oklahoma, United States

▪ Responsibilities include onboarding and training general managers, reinvigorating struggling properties (i.e., process improvement, P&L analysis, people management, etc), and providing coverage at all brands of hotels in the company that have no general manager.▪ Coordinate and present to the executive team weekly to create, set, and implement strategic decisions that improve processes, adjust operational processes, and increase overall revenue performance.▪ Regularly audit the efficiency of business procedures and financial performance (P&L) based on dashboards, KPIs, and other data metrics and apply improvements to meet organizational objectives and promote profitability.

El Reno, Oklahoma, United States

▪ Manage all aspects of the daily operations and procedures of the 85 room hotel to maximize profit through customer service, maintenance, cleanliness, guest satisfaction, employee satisfaction, talent management, revenue management, AR/AP, and financials.▪ Collaborate and manage external vendor/partner relationships, negotiating contracts as needed to reduce costs.▪ Analyze, prepare presentations, and facilitate report outs to executive management on current state and actions towards future strategic vision.▪ Coordinate, coach, and manage 20 employees; front desk, maintenance, housekeeping, sales, wait staff, etc.▪ Key accomplishments:- Increased RevPar by $20 since December 2021-Ranked #1 in Occ/ADR/Revpar in compset with a $15.00 ADR advantage- Customer service scores are in the 80s with an average of 4.8 online - YTD we have ran 80% flow through on GOP- 10% turnover compared to an industry average of 70%-Tripadvisor Excellence Award

▪ Managed all aspects of the operation of two hotels, including a staff of approximately 50, to maximize profit through customer service, maintenance, cleanliness, guest satisfaction, employee satisfaction and financials.▪ Implemented customer service initiatives that improved customer scores at both hotels out of the red zone.▪ Analyzed key financial metrics to identify opportunities to reduce costs and increase revenues leading to strategic initiatives that led to both hotels meeting budget for the first time in over two years.▪ Key accomplishments:- STR reports trending with higher growth than the compset and Revpar index- Achieved a $20,000 improvement over last year despite Covid-19 impact- Turnover is near 0%- Tripadvisor Excellence Award

Oklahoma City

▪ Managed all aspects of the daily operations and procedures of the hotel to maximize profit through customer service, maintenance, cleanliness, guest satisfaction, employee satisfaction, talent management, revenue management and financials.▪ Key accomplishments:- Customer service scores in the 90s- $5 million in room revenue- General manager certified for IHG- Ranked #2 in Revpar - Tripadvisor Excellence Award

Oklahoma City, Oklahoma Area

▪ Owned and operated Window Genie of Norman, specializing in window cleaning, window tinting, pressure washing, gutter cleaning and more.▪ Sourced, hired, trained, and managed three employees responsible for general client work. Managed payroll, conflict resolution, and employee development.▪ Managed revenue operations; expense reports, P&L, and accounting oversight.▪ Led overall marketing campaigns and business development, including direct mail, Google Ads (PPC), B2B meetings, targeted events, social media campaigns.

Norman, Oklahoma

Lawton, Oklahoma