Chris Welch, Cha Email and Phone Number
Chris Welch, Cha work email
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Chris Welch, Cha personal email
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As a Strategic Regional Operations, Director of sales and Revenue Manager I have over 15 years of hospitality experience and an expertise in strategic and revenue operations, customer service, talent development, people leadership, and data analysis.Currently I am focused on improving financial, operational, and people processes to reduce costs, drive revenue, while improving the rates of customer service, loyalty, and employee engagement.If my background interests you feel free to reach out and connect.___General: Budgets, Communication, Cross-Utilizing, Customer Service, Data Analysis, Finance, Front Office, Hiring, Human Resources, Hotel and Hospitality Management, KPIs, On-boarding, Operations, P&L analysis, Payroll, Performance and Operation Metrics, Relationship Management, Revenue Management, Talent Development, Training, Vendor ManagementTech: Concerto, Demand 360, Fosse, Google Suite, M3, Microsoft Office, Travel Click, Marsha, One Yield, OnQ, Opera, Profitsage, Quore, R&I, Slack
Report Genius
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Co-Founder And CeoReport Genius Feb 2022 - PresentUnited States
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Co-OwnerThe Rentalists Jan 2022 - PresentUnited States
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Vice President Of Strategy And Operations1Day Property Management System Jan 2020 - Nov 2022▪ Manage the day to day operations, short and long-term strategy, and act as the subject matter expert of a SaaS product for Hotel Reservation management.▪ Transitioned operations from the Philippines to the United States, improving workforce productivity and engagement. Included vendor management, contract negotiations, and process improvements.▪ Lead program development and strategic direction in collaboration with executive leadership and majority owners that aligns with organizational goals and objectives.
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Area Manager (3 Hotels)Highgate Mar 2022 - Oct 2022United States -
Task Force General ManagerCommonwealth Hotels Jan 2022 - Apr 2022Tulsa, Oklahoma, United States▪ Responsibilities include onboarding and training general managers, reinvigorating struggling properties (i.e., process improvement, P&L analysis, people management, etc), and providing coverage at all brands of hotels in the company that have no general manager.▪ Coordinate and present to the executive team weekly to create, set, and implement strategic decisions that improve processes, adjust operational processes, and increase overall revenue performance.▪ Regularly audit the efficiency of business procedures and financial performance (P&L) based on dashboards, KPIs, and other data metrics and apply improvements to meet organizational objectives and promote profitability. -
General Manager - Home2Suites By HiltonCommonwealth Hotels Dec 2020 - Dec 2021El Reno, Oklahoma, United States▪ Manage all aspects of the daily operations and procedures of the 85 room hotel to maximize profit through customer service, maintenance, cleanliness, guest satisfaction, employee satisfaction, talent management, revenue management, AR/AP, and financials.▪ Collaborate and manage external vendor/partner relationships, negotiating contracts as needed to reduce costs.▪ Analyze, prepare presentations, and facilitate report outs to executive management on current state and actions towards future strategic vision.▪ Coordinate, coach, and manage 20 employees; front desk, maintenance, housekeeping, sales, wait staff, etc.▪ Key accomplishments:- Increased RevPar by $20 since December 2021-Ranked #1 in Occ/ADR/Revpar in compset with a $15.00 ADR advantage- Customer service scores are in the 80s with an average of 4.8 online - YTD we have ran 80% flow through on GOP- 10% turnover compared to an industry average of 70%-Tripadvisor Excellence Award
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Dual General Manager Springhill Suites/Fairfield By MarriottIntermountain Management Oct 2019 - Dec 2020▪ Managed all aspects of the operation of two hotels, including a staff of approximately 50, to maximize profit through customer service, maintenance, cleanliness, guest satisfaction, employee satisfaction and financials.▪ Implemented customer service initiatives that improved customer scores at both hotels out of the red zone.▪ Analyzed key financial metrics to identify opportunities to reduce costs and increase revenues leading to strategic initiatives that led to both hotels meeting budget for the first time in over two years.▪ Key accomplishments:- STR reports trending with higher growth than the compset and Revpar index- Achieved a $20,000 improvement over last year despite Covid-19 impact- Turnover is near 0%- Tripadvisor Excellence Award -
General Manager - Holiday Inn Express Bricktown Oklahoma CityNewcrestimage Oct 2018 - Oct 2019Oklahoma City▪ Managed all aspects of the daily operations and procedures of the hotel to maximize profit through customer service, maintenance, cleanliness, guest satisfaction, employee satisfaction, talent management, revenue management and financials.▪ Key accomplishments:- Customer service scores in the 90s- $5 million in room revenue- General manager certified for IHG- Ranked #2 in Revpar - Tripadvisor Excellence Award -
Regional Director Of Operations, PresidentWindow Genie South Oklahoma City/Norman Sep 2017 - Jun 2019Oklahoma City, Oklahoma Area▪ Owned and operated Window Genie of Norman, specializing in window cleaning, window tinting, pressure washing, gutter cleaning and more.▪ Sourced, hired, trained, and managed three employees responsible for general client work. Managed payroll, conflict resolution, and employee development.▪ Managed revenue operations; expense reports, P&L, and accounting oversight.▪ Led overall marketing campaigns and business development, including direct mail, Google Ads (PPC), B2B meetings, targeted events, social media campaigns.
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General Manager - Courtyard By MarriottSchulte Hospitality Group Jan 2017 - Oct 2018Norman, Oklahoma -
General ManagerSpringhill Suites By Marriott Aug 2015 - Jan 2017Lawton, Oklahoma -
Opening General Manager, Sales DirectorLa Quinta By Wyndham May 2014 - Aug 2015 -
General Manager, Sales DirectorFairfield Inn & Suites By Marriott May 2014 - Nov 2014 -
Front Office Manager - Holiday Inn ExpressSjs Group Hospitality Aug 2011 - May 2014 -
General ManagerMazzio'S 2002 - 2009
Chris Welch, Cha Skills
Chris Welch, Cha Education Details
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Hospitality Management
Frequently Asked Questions about Chris Welch, Cha
What company does Chris Welch, Cha work for?
Chris Welch, Cha works for Report Genius
What is Chris Welch, Cha's role at the current company?
Chris Welch, Cha's current role is Co-Founder Report Genius | Revenue and Strategic Operations | Hospitality Management | Talent Development.
What is Chris Welch, Cha's email address?
Chris Welch, Cha's email address is ch****@****els.com
What schools did Chris Welch, Cha attend?
Chris Welch, Cha attended Tulsa Community College.
What skills is Chris Welch, Cha known for?
Chris Welch, Cha has skills like Management, Hospitality Management, Employee Training, Team Leadership, Solid Computer Skills, Hiring Employees, Preventive Maintenance, Accounting, Accounts Receivable, Phone Etiquette, Opera, Fosse.
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