Vp Of Customer Success
Current
Sep 2019 - Present
AeroLeads people directory · profile
David Welch Email & Phone Number
Senior SaaS Executive | Customer Success Leader | Extensive Client Services and Implementation Project Management Experience
at
CampusOptics
1 work email found
@campusoptics.com
3 phones found area 512
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior SaaS Executive | Customer Success Leader | Extensive Client Services and Implementation Project Management Experience
Location
Raleigh, North Carolina, United States
Company size
Who is David Welch? Overview
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Quick answer
David Welch is listed as Senior SaaS Executive | Customer Success Leader | Extensive Client Services and Implementation Project Management Experience at CampusOptics, a company with 9 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at campusoptics.com, phone signal with area code 512, and a matched LinkedIn profile for David Welch.
David Welch previously worked as VP of Customer Success at Campusoptics and Advisor, Co-Founder at Report Right Llc. David Welch holds Master Of Business Administration - Mba from Duke University - The Fuqua School Of Business.
Company email context
Email format at CampusOptics
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{first}@campusoptics.com
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AeroLeads found 1 current-domain work email signal for David Welch. Compare company email patterns before reaching out.
Profile bio
About David Welch
Entrepreneurial Senior Executive leading SaaS Customer Success for 20+ years. Passionate about creating, building, leading and scaling world-class customer success teams to cultivate strategic outcomes. Leveraging company culture, technology, processes and customer-centric strategy to maximize satisfaction, renewals and referrals among the customer base. As one of the first 5 employees at AcademicWorks, created the Customer Success function and served on the Executive Team for the organization, which had a $50 million exit. Successfully managed the transition of the CustomerSuccess, Onboarding, Implementation, Customer Support, Training and Technical Writing Teams at two different companies post acquisition (one strategic and one private equity).
Listed skills include Salesforce.Com, Enterprise Software, Saas, Account Management, and 25 others.
Current workplace
David Welch's current company
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Campusoptics
9 roles
David Welch work experience
A career timeline built from the work history available for this profile.
Advisor, Co-Founder
Report Right Llc
Report Right LLC creates and leverages technology to produce high quality documentation, data analytics and statistical analysis for pre-clinical research studies in the pharmaceutical sector.
Aug 2018 - Feb 2023
Vp Of Customer Success, Academicworks
-Upon acquisition by Blackbaud, led Services integration effort among Executive stakeholders-Managed implementation strategy of initial Blackbaud Award Management platform launch in the UK market with key customers-Enabled Higher Education Sales Teams with Salesforce.com based market knowledge management and business intelligence
Apr 2017 - Jul 2018
Vp Of Customer Success
- Created, grew, recruited for and scaled the Client Services organization based on including Support, Implementation, Training and Customer Success (~20 employees) to support customer base of $10MM in ARR across 600+ customers- Upon acquisition by Blackbaud, Inc., led the integration efforts for my Teams- Led and served as primary administrator for.
Sep 2011 - Apr 2017
Director Of Professional Services
- Recruited for, mentored and led Team of key Project Managers for service delivery to customers in the non-profit sector- Maintained own book of implementation projects for delivering SaaS consultation/configuration on Convio (later acquired by Blackbaud) platform- Managed 3rd party vendors for completion of web development projects
Oct 2010 - Aug 2011
Director, Client Services
- Managed 28 direct reports including team leads for such teams as Support, Customer Success, Training and Project Management to support customer base of $12MM in ARR across 700+ customers- Responsible for capacity planning, staffing projections, achieving/maintaining KPIs and department budget- Achieved and maintained CSAT of at least 95+% and NPS of at.
Apr 2008 - Aug 2010
Manager, Client Services
- Recruited for, mentored and scaled Services organization including Customer Support, Customer Success and Special Projects (professional services delivery)- Responsible for capacity planning, staffing projections and achieving KPIs- Consistently achieved 95+% CSAT and NPS ratings across Teams
Sep 2006 - Apr 2008
Client Support Specialist
- Front lines support for regional Higher Education customers- Responsible for answering inbound customer requests for technical help as well as consultative work- Achieved and exceeded CSAT and NPS targets for our Team
Oct 2005 - Sep 2006
Owner, Lead Architect
Lascaux Consulting
Created online press credentialing SaaS for People's Choice Awards events. We also helped with online marketing for a series of local startups.
Apr 2003 - Oct 2005
Team & coworkers
Colleagues at CampusOptics
Other employees you can reach at campusoptics.com. View company contacts for 9 employees →
2 education records
David Welch education
Master Of Business Administration - Mba
Bachelor Of Fine Arts - Bfa
FAQ
Frequently asked questions about David Welch
Quick answers generated from the profile data available on this page.
What company does David Welch work for?
David Welch works for CampusOptics.
What is David Welch's role at CampusOptics?
David Welch is listed as Senior SaaS Executive | Customer Success Leader | Extensive Client Services and Implementation Project Management Experience at CampusOptics.
What is David Welch's email address?
AeroLeads has found 1 work email signal at @campusoptics.com for David Welch at CampusOptics.
What is David Welch's phone number?
AeroLeads has found 3 phone signal(s) with area code 512 for David Welch at CampusOptics.
Where is David Welch based?
David Welch is based in Raleigh, North Carolina, United States while working with CampusOptics.
What companies has David Welch worked for?
David Welch has worked for Campusoptics, Report Right Llc, Blackbaud, Academicworks, and Kell Partners.
Who are David Welch's colleagues at CampusOptics?
David Welch's colleagues at CampusOptics include Monika Alzeerah, Cammy Jagielski, and Jonathan Fox.
How can I contact David Welch?
You can use AeroLeads to view verified contact signals for David Welch at CampusOptics, including work email, phone, and LinkedIn data when available.
What schools did David Welch attend?
David Welch holds Master Of Business Administration - Mba from Duke University - The Fuqua School Of Business.
What skills is David Welch known for?
David Welch is listed with skills including Salesforce.Com, Enterprise Software, Saas, Account Management, Professional Services, Crm, Solution Selling, and Cloud Computing.
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