Services Director
Current
Shinerealfin Pty Ltd
Namibia
Grew the company from 1 to 8 full time consultants at our largest, Consistently generated revenue through new implementations and support and we averaged 20% profitability year on year, Successfully setup +5 strategic partnerships with reputable vendors such as Microsoft, Isometrix, etc.,• Overseen and delivered 5 Dynamics ERP projects at 11 Sites.• 92% Customer retention rate over a 5-year period• Grew the company from 1 to 8 full time consultants at our largest. • Consistently generated revenue through new implementations and support and we averaged 20% profitability year on year. • Successfully setup +5 strategic partnerships with reputable vendors such as Microsoft, Isometrix, etc.,• Overseen and delivered 5 Dynamics ERP projects at 11 Sites.• 92% Customer retention rate over a 5-year period• Management of IT Service Delivery. • Definition and Management of SLA’s. • Project Management - Project Resourcing and Role Matrix Management.• Technical Proposal Review & Preparation, Demos, POCs. • Interpret SOUR & respond to RFQ, RFI, ITT. • Technical and Functional Support. • Supervision of a team of 7 Consultants. • Identification and recommendation of any third-party products.