Technical Support Engineer
CurrentTroubleshoot and resolve technical problems with hardware, software, and network systemsProvide technical assistance via phone, email, chat, or on-site visitsInstall, configure, and maintain computer systems, networks, and software applicationsDevelop and maintain technical documentation and knowledge basesCollaborate with internal teams, such as development and product management, to resolve complex technical issuesIdentify and escalate critical issues to senior engineers or management as necessaryMaintain accurate records of technical assistance provided, including detailed reports of requests, steps taken, and resolution dates