Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.Confer with staff at a chosen event site to coordinate details.Inspect event facilities to ensure that they conform to customer requirements.Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.Develop event topics and choose featured speakers.Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.Organize registration of event participants.Conduct post-event evaluations to determine how future events could be improved.Maintain records of event aspects, including financial details.Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.Plan and develop programs, agendas, budgets, and services according to customer requirements.Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.Evaluate and select providers of services according to customer requirements.Review event bills for accuracy, and approve payment.Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

Serves as the lead contact responsible for new membership growth and retention which generates approximately 10% of the association's income and help provide strategic direction and financial planning of the membership department in relation to the association's overall business plan. Developed processes and procedures to respond to new membership inquires, process new membership applications, and any other customer needs in a timely manner. Responsible for all database management of current and potential membershipCreates, develops, and manages ongoing and new membership programming to increase member participation; analyzing results and implementing new strategies. MHI Young Professionals Network: Manage quarterly webinars, annual networking events, annual YPN awards, and communication and marketing campaigns. Responsible for group budgetary activities. MHI Loyalty Program: Launched and manage a rewards program that allows MHI members to accrue points that may be redeemed for benefits or discounts within the association MHI Orientation Team: Redesigned and manage mentor matching between new MHI event attendees and MHI members. Responsible for recruiting new mentors, refining the goals and objectives, and developing a Mentor Training Program. Track and monitor mentor outreach and increase communication Monthly Member e-Newsletter: Responsible for the design, content, and tracking reads, click throughs, and bounce backs for the association's newsletter that reaches over 4,000 individuals. Membership Benefits Webinars & Videos: Develop and execute quarterly webinars for members that provide updates on Membership benefits Expo Letters of Invitation: Lead contact for the association's trade-show international Letters of Invitation to obtain visas

Assisted with the coordination and facilitation of the industry-leading ProMat and MODEX trade show events.

Provided support to the staff of Community Bank Services, a wholly owned subsidiary of the North Carolina Bankers Association.

Oversaw the implementation, from beginning to end, of approximately 50 educational seminars annually, as well as, assisted in the larger annual meetings.