Amber Wakefield Email & Phone Number

Fremont, Mi 49412

Fremont, Mi

Fremont, Mi 49412

Marlborough, Massachusetts

• Responsible for the instructional design and facilitation of the eHealth Systems and Applications Management Course in both UNIX and Windows NT.- Worked with Subject Matter Experts (SMEs) to develop all courseware. Lesson Plans, Student Guide, and Briefings.- Developed the criteria to evaluate course effectiveness.- Designed the course to provide system administrators with the knowledge needed to install, configure, monitor, and manage their systems utilizing the SystemEDGE Agent, AdvantEDGE View, and associated plug-in modules.• Conducted both in-house and on-site training sessions.• Instructed training instructors and other Concord employees on the use of this product.• Developed and implemented e-learning programs utilizing WebEx.

Marietta, Ga

• Designed Air Force Mission Support System (AFMSS) training per military standards to meet F-22 requirements.• Instructed test pilots and subordinate system administrators at each F-22 site in the use and maintenance of the AFMSS.• Supported F-22 Flight Test and Avionics in generating Mission Data Loads (MDLs) using the AFMSS in support of Engineering and Manufacturing Development (EMD) aircraft.- Assisted test pilots in loading the Data Transfer Cartridge (DTC) to ensure proper upload into the avionics of the jet.- Worked with an overall team to ensure mission data requests were accurate and met test requirements.- Generated a template database to track MDLs and DTCs.• Managed the extensive F-22 Operations Support Lab.- Responsible for overall maintenance/upgrade of all hardware and software.- Performed software upgrades, when required.- Troubleshot software/hardware problems to ensure efficient operation.- Ensured security requirements were met and adhered to.• Ensured configuration control of software at each F-22 site.• Provided system demonstrations, as required.

Merrimack, Nh

• Responsible for instructional design and facilitation for various company-developed software programs including the AFMSS.- Lesson Plans, Briefing Slides (over 500 graphics), Student Guides, and Quick Reference Manuals.• Conducted operator and system administrator courses for various software programs, as above.- Software utilized Sun OS, Solaris, X-Windows, UNIX.- Trained United States Air Force Pilots, Navigators, and support personnel. Also responsible for foreign training including Taiwan, Saudi Arabia, and Italy.• Provided on-site training at customer facility, as required.• Instructed subordinate instructors in the use of software tools and hardware configuration.• Developed and implemented several process improvements to ensure training materials were technically accurate and improved the ‘look and feel’ of the product.• Reviewed and assisted in the development of storyboards.• Provided test support, as required.

Merrimack, Nh Sanders Lockheed Martin Facility

• Developed training procedures for 15 associate contractors.• Planned, scheduled and organized all training sessions both on-site and at customer facilities.• Developed and maintained the Aircraft/Weapons/Electronics (A/W/E) Training Database.• Generated all training materials.• Ensured hardware/software configured to meet presentation needs.• Compiled training questionnaires and incorporated comments for continuous process improvement and customer satisfaction.• Generated the Standard Operating Procedure for the A/W/E Support Team.