Luke Weller Email & Phone Number

Troy, New York, Us

I moved from England to the USA with my now wife which required me to end my previous employment and await the receipt of my social security number to enable me to work within the USA.

Copenhagen, Copenhagen, Dk

As a Software Developer Consultant at Netcompany, I worked in an international and highly collaborative environment, developing and delivering innovative solutions for European clients across various domains and industries. My role involved analyzing complex business and technical requirements to produce high-quality design deliverables that addressed client needs.I was responsible for developing, maintaining, and optimizing code using best practices in technologies such as .NET, React, and Node.js. I consistently identified and resolved bottlenecks and bugs, ensuring that the solutions were efficient, reliable, and met high-quality standards. Working in an Agile framework, I collaborated with skilled colleagues across Vietnam and Europe, contributing to sprint planning, task management, and progress reporting.This experience provided me with the opportunity to work on diverse projects, continuously improving my technical skills while delivering impactful solutions for prestigious organizations.

As the Founder of Mango Frameworks, a digital agency specializing in delivering tailored SaaS and web-based solutions, I was responsible for the full spectrum of business operations, from client acquisition to product delivery, across multiple industries. Founding and running this business honed my entrepreneurial skills and deepened my expertise in managing client expectations, negotiating contracts, and delivering high-quality digital products.I successfully led the development of custom solutions for two major clients, building complex systems from the ground up using React, Node.js, and cloud platforms such as AWS. These projects involved detailed requirements gathering, stakeholder management, and creating scalable, user-centered applications. For other clients, I provided more streamlined solutions using platforms like Webflow and Shopify to deliver cost-effective e-commerce sites and content management systems, ensuring rapid deployment and ease of use.A significant part of my role involved expectation management, ensuring that clients’ needs were consistently met by aligning technical deliverables with business goals. I also handled project timelines, budget constraints, and resource allocation, ensuring on-time and within-budget delivery while maintaining a high level of client satisfaction.Running Mango Frameworks required wearing multiple hats, including overseeing design, development, and deployment, as well as handling marketing, sales, and business development. My leadership and organizational skills were critical in building lasting client relationships, nurturing a high level of trust, and generating repeat business. Through this role, I gained invaluable experience in the technical and operational aspects of running a digital agency, from strategic decision-making to the technical execution of sophisticated web solutions.

South Brisbane, Queensland, Au

One of my primary contributions was leading the redesign of Flight Centre’s mobile interface, where I applied atomic design principles to create intuitive, modular components that enhanced the overall user journey. This redesign resulted in a significant 40% increase in mobile engagement, as I focused on simplifying navigation and improving the clarity of calls to action. I consistently employed data-driven insights to inform design decisions, conducting user research, A/B testing, and analyzing analytics to optimize the user experience.My responsibilities also included gathering requirements through stakeholder meetings and user interviews, transforming them into wireframes, prototypes, and high-fidelity designs using tools like Figma and Sketch. I ensured that the designs met both business objectives and user needs, while also adhering to accessibility standards (WCAG). Additionally, I worked closely with developers during the handoff process to ensure that designs were implemented accurately and optimized for performance across different devices and screen sizes.Throughout my tenure, I was actively involved in improving the overall UX strategy at Flight Centre, including streamlining workflows and integrating design systems to maintain consistency across platforms. My ability to communicate design ideas and decisions effectively to both technical and non-technical stakeholders was instrumental in achieving buy-in and delivering user-centric solutions that drove business growth.

South Brisbane, Queensland, Au

As a dedicated Corporate Account Manager, I excelled in managing international travel for Small and Medium Enterprises (SMEs) with annual expenditures ranging from £2,000 to £500,000. My responsibilities encompassed a diverse range of skills and achievements, including:✈️ Tailored Travel Itinerary Management: Leveraged keen attention to detail to meticulously create and manage travel itineraries, ensuring they align precisely with each client's unique needs and requirements.👥 B2B Relationship Management: Cultivated and nurtured strong business-to-business relationships, serving as a vital liaison between clients and service providers, ensuring seamless travel experiences.📈 Lead Generation: Proactively identified and pursued new business opportunities within the corporate travel sector, consistently delivering increased revenue streams.🏆 Competitive Business Wins: Demonstrated a proven track record of winning competitive business bids, showcasing an ability to understand client preferences and propose compelling solutions that led to successful contract acquisitions.My tenure as a Corporate Account Manager equipped me with invaluable skills in sales, relationship management, and the ability to thrive in a competitive business landscape.

South Brisbane, Queensland, Au

In the heart of Oxford Street, London, I thrived in a dynamic role where I played a pivotal role in assisting and guiding the general public to secure unforgettable travel experiences. My responsibilities included:🛫 Tailored Sales Approach: Catering to diverse customer needs, I provided expert guidance and facilitated the booking of flights and package holidays. Whether customers walked into our store, called the national enquiry line, or connected via live chat or email, I was dedicated to ensuring exceptional service.🎯 Target-Driven Performance: Consistently exceeding targets and Key Performance Indicators (KPIs), I showcased my commitment to achieving sales goals while delivering top-notch customer satisfaction.✈️ Airlines and Destinations Expertise: Demonstrating an in-depth knowledge of airlines, airfares, destinations, and preferred suppliers, I was able to offer customers well-informed travel solutions that met their preferences and budget.💎 Value Proposition Presentation: As a sales specialist, I skillfully conveyed the unique value propositions offered by Flight Centre, helping customers understand the distinct advantages of choosing our services.🔒 Customer Retention: I proactively engaged in efforts to retain customers, fostering lasting relationships and ensuring their loyalty to our services.In this role, I honed my skills in sales, customer service, and product knowledge, delivering exceptional experiences to travelers seeking the perfect flight and holiday packages. My passion for travel and dedication to customer satisfaction were central to my success in this position.

Support a busy operations team within the head office by administering activity programmes and managing all stock with the support of the operations manager within a head office for 10+ nationwide English language summer camps.

Oversee entire operation of a Summer Activity Camp based in Suffolk which provides Englishlessons, adventurous activities and excursions for international students.

Summer camp: Centre Managers are trustworthy and loyal to the decisions and processes of Xplore whilst overseeing all aspects of the day-to-day running, and future progression of an activity centre. They monitor and facilitate positive and effective staff quality and performance, activities and the logistical planning and execution of Xplore products to clients.Reason for leaving: Summer project following completion of degree. Traveling America and Canada

London, England, Gb

UK, National Health Service: provide telephone support to general public by offering triage assessments. Strict processes and procedures. Heavily system based. Basic physiology and anatomy training provided. Enhanced ability to provide telephone support and complete accurate information, often under extreme pressure.Reason for leaving: Agency employed and temporary assignment to finance final year of degree

Summer camp: Centre Managers are trustworthy and loyal to the decisions and processes of Xplore whilst overseeing all aspects of the day-to-day running, and future progression of an activity centre. They monitor and facilitate positive and effective staff quality and performance, activities and the logistical planning and execution of Xplore products to clients.

Gillingham, Kent, Gb

College: one day a week learning about and contributing toward the operation of the digital marketing function. Focused mainly on social media and content creation but also SEO and basic analytics. Attended various related exhibitions in London and seminars.Reason for leaving: Commence summer employment opportunity

Shopping Centre: operate an information desk in the shopping centre, answering any customer queries and serve gift cards and National Express tickets. Market promotions within the Centre. Complete day-to-day banking.Reason for leaving: Commence summer employment opportunity

Summer camp: team leader/supervisor role at a children's residential activity centre responsible for the motivation and performance of Activity Instructors (AI), maintaining safety and usability of equipment. First point of contact for AI’s. Assist with first aid and emergency procedures. Provide support throughout centre operations for the Centre Manager and the Assistant Centre Manager.Reason for leaving: Summer project. Commence with second year of Foundation Degree.

Doncaster, Gb

Furniture store: compete sales administration working with sales persons on the shop floor. Handling customer enquires in store, over the phone, via email and post. Process finance applications. Assist with troubleshooting problems as they arise. Complete end-of-day banking with the branch manager. Reason for leaving: Commence summer employment opportunity

Call Centre: deliver customer service to incoming callers regarding magazine subscriptions. Meet a target of calls taken per day. Maintain a quality standard. Understand and operate multiple parallel systems and lease with multiple departments. Responsible for delivering quality training to new temp employees over the Christmas influx within a two-week program. Helped begin and develop a new ‘Digital Team’ that focused only on digital subscriptions. Reason for leaving: Pursue better career. Begin first year of foundation degree

Norwich, England, Gb

Door-to-door sales. Reason for leaving: Temporary assignment

Norwich, Gb

Educational Children's Residential Activities Centre: Safely deliver English lessons, activity sessions and excursions to students between 7 and 17.Reason for leaving: Completion of apprenticeship

Master'S Degree, Computer Science

Bachelor'S Degree, Business

Foundation Degree, Business Management

Nvq Level 2, Customer Service

Nvq Level 2, Activity Leadership

As Level, Finance, General

Gcse, Business/Commerce, General