Experienced IT Support Engineer with a focus on financial application support, Windows scripting, Citrix VDI support, and macOS troubleshooting. Skilled in maintaining and optimizing financial systems, developing custom solutions, and ensuring seamless cross-platform integration. Proficient in resolving complex technical issues, enhancing system performance, and delivering reliable support in fast-paced environments.

Contribute to the design, development, and maintenance of identity and access management products and systems that facilitate the identity lifecycle, user authentication, authorization, and identity-proofing across our digital assets for the smoothest possible user experience.Ensure that Service Level Agreements are met.Maintain standard operating procedures, processes, and guidelines.Automate security analysis, administration and remediation procedures, workflows, and tasks.PowerShell automation( Creating some scripts to complete some tasks)Onboarding/Offboarding Users in our environment and infrastructure.Maintain awareness of trends in security regulatory, technology, and operational requirements.Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.Supporting Office 365, Teams, SharePoint, OneDrive, AD, Email, and Messaging/Collaboration infrastructureWrite policies, standards, processes, and design documentation.Active Directory user access management and Group Policy proceduresDetection, monitoring, analysis, resolution of security incidents, and participation in providing containment recommendations.Writing process and workflow documentation.Update and maintain the current customer support database NetSuite.Use the following programs daily: NetSuite (CRM), Microsoft Teams and Outlook, SharePoint, ShareFile, Teamviewer, ServiceNow( SNOW - Ticketing System)Participating in 24x7 on-call support rotation

Direct technology operations, which encompass service delivery, infrastructure, business systems, security, end-user services, and special technical projects. Conceptualize and direct initiatives to enhance business-critical areas especially product engineering.- Responsible for access administration of application, infrastructure, and operating system;- Develop security standards for LDAP(Active Directory) System;- Provisioning and Deprovisioning access to applications;- Monitor the infrastructure to make sure availability and performance SLAs are met;- Create tools, forms, spreadsheets, and documents to improve workflow and support our IT infrastructure;- Implemented and Setup JIRA Software and Service Management as a ticketing system;- Setting up new employee’s PC’s, Emails accounts, phones, and other IT onboarding process;- Responsible for implementing Apple FleetSmith MDM system, and Installing and supporting all MacOS application;- Working with Vendors for support of cloud and SaaS systems;- Maintains updates of all hardware and software throughout the company.- Create and update IT system documentation on Notion and Confluence; - Incident Management of product in production using Atlassian Opsgenie;- Organized Webinars and Training sessions for users;

• Primary agenda to ensure the integrity, security and availability of systems and applications.• Interfaced with PM, engineers, business owners to ensure applications are following policies, this includes user’s roles, users account creation / deletion and segregation of duties report analysis.• Administered system access utilizing but not limited to: AD, UNIX, MS Exchange Server, Citrix Server, RSA SecurID and OIM for users and network objects.• Utilized IT Infrastructure Library for administration and resources.• Ensured data integrity in systems by maintaining internal database of all user’s access.• Support and Administration of the Production and Non-Production environments for Middleware applications.• Supported a Robust of Provisioning and De-provisioning access demand• Managed access requests, user access re-validation for global network infrastructure environment• Supported installation of application and configuration for users• Worked closely with PM's and System Engineers during system migration projects. • Attended trainings, weekly meetings and created several documentations for new process.Applications of the work routine: AWS Cloud, Splunk,Snoflake, Microsoft Active Directory, Citrix Servers, Windows servers 2012, Microsoft SCCM, Atlassian JIRA and Confluence, Sailpoint for AD Automation, Tableau, OneNotes, MS SQL Server Access Management, Servers XPS, Microsoft Exchange 2010, CITRIX VDI

Primary project focused on Video conference , Voice and Telecommunication support and weekly maintenance.Reformulating the new office in San Francisco with new software installation, hardware installation and maintenance.Some of the responsibilities onsite: cabling and labeling, validation, Printer installation, Switches( Activation), Access Point installation,Cisco Phone configuration, IP configuration in hardware such as Cameras, Access Point, Firewalls, Bluetooth speakers. After office was officially set, my responsibilities was focused on inventory maintenance, Teleconference support, tests remotely. Cisco Webex user account provisioning and configuring.Assets: Cisco Networks, Jabber, Cisco Webex, MacOS System, Lexmark Printers, Wireless configuration

As an independent consultant, I receive proposals for projects with technical analysis for development and installation of computer network infrastructure, troubleshooting for high scalability services such as Data Centers and monitoring centers. Basic management of computer networks and Hands & Eyes works together with service desks.Companies I’ve been working as Technical Consultant: Nokia, Alcatel Lucent, Louis Vuitton, Sutter Health, Hamburg Sud and other small businesses. Acting technical support and implementation of IT projects such as:Cabling installationNetwork Support (Installation and Maintenance Projects)Cloud Computing - Configuration and Support ProjectBackup and Data StorageData recoverySecurity Development (Cryptography and System)Performs the installation of approved software on computers / mobile devices, following the standard procedures. Configures the installation of computer software/mobile device with clients.Install switches, routers, LAN, WAN and other networking gearBroad range of Application servers, Web servers, Messaging servers, Database serversLinux/Windows environment (Unix, Cent OS and Windows NT/2003/2008, Active Directory, etc)Physically racking servers/chassis/network equipment in a data center environmentMonitor server health (CPU load, bandwidth, disk usage, etc.) using third-party softwareConfigures and installs software updates/fixes or patches.System Migration (Windows 7 for Windows 10)

Focused on analyzing and supporting application systems running in the network. Responsible for providing system support, updates, management of user data backups in cloud computing system and System Operation Migration Support.• Supported Miser Application for Private Banking team and associates;• Lead new client onboarding to the SVB platform;• Mentor and support other teammates;• Document customer requests, problems, solutions, and share knowledge with the rest of the team;• Deploy, install, configure, troubleshoot and manage licenses of software for Data Analytics Team such as Tableau, Microsoft BI, Oracle Data Base, Microsoft SQL Server;• Manage and Support Microsoft Windows 10 and migrated over 100+ laptops and super computers (FX Traders) from Windows 7 to Windows 10;• Support Pos Windows Migration; • Create Batch files and modified some PowerShell code to run some applications/packages;• Bloomberg Terminal Software installation and troubleshooting;• Scheduled installations and upgrades and maintained them in accordance with established IT policies and procedures;• Intensive activities on Active Directory and SCCM during the Windows Migration; • Resolve assigned day-to-day trouble tickets from ServiceNow ticketing system within the established time frames while providing quality customer service.• Support the Enterprise Team in North America and Europe (London and Spain);

•Resolve assigned day-to-day trouble tickets from Service Now ticketing system within the established time frames while providing quality customer service.•Provided 2nd and 3rd level on desktop technical support and network system administration support on mobile devices, Windows 7 and MAC platforms. •Manage and troubleshoot connectivity issues on Wireless Access Point, Cisco VPN, SharePoint, VoIP Cisco and analog phones, VMware vSphere support for local and offsite offices.•Deal with day-to-day troubleshooting network connectivity issues, conference rooms setups, Projectors, audiovisual systems.•New hires deployments, over 200 computers migration on Windows 7 and Mac OX using WDS and Casper JSS Software Deployment Toolkit.•Troubleshoot issues on Windows, Sophos Safeguard, bit locker, FileVault Encryption, Configuration on print servers, Mac Plotters, Xerox splash printer Calibration, Digital Scanners, mobile devices as Blackberry, iPad, iPhone, Android phones. •Manage SharePoint, Active Directory, distribution list, network shared folders creation and email accounts, inbox corruption viruses, spyware, malware and troubleshoot issues on Microsoft Office 2007, 201, 2013, 2016, Symantec Antivirus, GoToAssist Remote Desktop and Adobe Software products•Troubleshot on Mac Microsoft and Adobe software issues, profile corruption, folders rights, FileVault Encryption, keychain, beach ball of death, hardware memory and network connectivity issues.•Manage deploy software packages installs remotely via Casper JSS, Apple Desktop Remote on Adobe Illustrator CS5/CS6, CC Cloud, Generation Digital Weave Pattern, graphics converter.•Manage of hardware, software PO purchases and keep track of license and hardware asset inventory and other IT projects as assigned by ManagerAbility to troubleshoot network connectivity issues for both wired and wireless network connections. Experience supporting remote connections, VPN, firewalls, and routers.

Working directly with projects along with the company Hewlett Packard (HP), managing systems on the network computers, upgrade, configuration of new services on networks and computer systems. providing support both to the systems of computers and the computer network.Configuration of routers, network connections, management testing and upgrade patches to computers of end-users and Windows Servers. Configuration and administration of the Directory of active services, configuration and repair network assets (switches, routers), structured cabling in the environment, configuration and DHCP repair and DNS, IP routing. Installation and upgrade of new hardware and software.creation of reports, creation and processes and troubleshooting for new projects and participation in training.Actually working at Deloitte and implementing DHCP Server and providing some tests.

This position consisted of me Working with infrastructure servers and networks, providing support in the resolution and analysis of problems from monitoring applications and services.Troubleshooting TCP/IP, DHCP, WINS and DNSFunctioning as a System admin role for LAN server, cables, connectivity and back up terminate the structured cable.Installs, maintains and upgrades user software, and provides application support.Installs, upgrades and configures network devices such as routers, terminal servers and switches.Monitors and maintains local area networks; maintains, monitors and updates servers, personal computers and related equipment; identifies needs and assesses system productivity.Configures client servers; assists in the design of network layouts; repairs computer systems and provides assistance to technical support staff.Services in routine Tape Backup, monitoring Medias, stations management, DNS configuration, configuration of new servers, troubleshooting processes, domain configuration in Windows Server 2008 and Linux and Unix platform.Creating, cloning Linux Virtual Machines, templates using VMware Virtual Client 4.0 and migrating servers between ESX hosts.Performs system backups and monitors computer environment as directed.Maintains and updates integrated systems; designs and implements enhancements and revised functions; develops various integrated solutions for database functions; documents system changes.

Providing IT support services, laser printer - copier repair and servicing, LAN cabling, computer hardware and software support. Specialist in HP & Xerox printers and copiers. Diagnose problems with servers, switches, tape library robots, and high voltage power suppliesRacking and stacking about 50+ servers. Running fiber and copper cables through patch ports. Working with customers directly when the system went offline to figure out what is the issue and resolve it.

Responsible for every new installation project of new servers, routers and switches in data centers. Monitoring, management servers, analyze and develop solutions from risk analysis done by the project team. Was responsible for implementing new troubleshooting processes, creation of report and visits to customers, solution of problems in critical moments (production) .Create a laboratory and Virtual Machines in the testing environmentMonitoring through servers: Nagios (for networks, firewall, Internet traffic, locking and unlocking doors), Windows Server 2008 (at DAL Tool management), Dell Foglight (Application Performance Monitoring).VMware ESX (created within servers) and Workstation (for creation of the necessary laboratory and testing applications.Environments availability and ScalabilityServers: Dell PowerVault NX3300, Dell PowerEdge R410-,HP Pro Liant - DL380 G5 (Clustering).IBM Power LinuxManagement, administration and installation services: Windows Server 2008, Server Creation of Email (Outlook, Lotus Notes and migrations ...), configuration of services on the network as DHCP, DNS, Active Directory, Domain Controller, Firewall.

Worked as a Support Analyst for applications and systems of customers'​ networks. Verification of backup routines, creation of test environments for developed software, maintenance of computers and servers, database maintenance, maintenance of the physical structure, configuration of network services: AD, DNS, DHCP and Wins. After this experience, I started to work in systems development and management of project architecture. I was part of a team responsible for auditioning, monitoring, creating and maintaining systems supported on the network and the project we were working. Support and maintenance of the Oracle database, always focusing on the solution of the problem that had the most positive impact on the customer's business. Client: BUNGE Technical support Network Assets, Switches, network servers, routers and clusters. Configuration and support for Microsoft Windows 2003 servers and 2008, Security policies, Group Polices, Isa Server 2006 - checking and security group, gateway, configuration and support DHCP network by Windows 2003 support the NTP network, user management , profiles, email accounts and domain for Active Directory.