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Wellington Silva Email & Phone Number
Diretor de Tecnologia
at
Riachuelo
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Diretor de Tecnologia
Location
São Paulo, São Paulo, Brazil
Company size
Who is Wellington Silva? Overview
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Quick answer
Wellington Silva is listed as Diretor de Tecnologia at Riachuelo, a company with 32747 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Wellington Silva.
Wellington Silva previously worked as Director of Technology at Riachuelo and Postgraduate Professor at Fiap. Wellington Silva holds Professional Msc Degree In Entrepreneurship from School Of Economics, Business And Accounting At The University Of São Paulo.
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Riachuelo
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Profile bio
About Wellington Silva
Executivo de gestão de equipes de tecnologia, engenharia, produto digital e projetos de grande escala.Líder em transformação organizacional, org design e crescimento. Mestre em Empreendedorismo na FEA-USP (2024). Formação de excelência em gestão e tecnologia e MBA.Inovador em tecnologia, com foco em CX, varejo e sistemas de CRM.Aumento comprovado de lealdade (NPS) e otimização da rentabilidade.Atuação global, fluente em inglês, pragmático e voltado para resultados.Experiente em arquitetura de sistemas omnichannel complexos, como varejo com canais em lojas físicas, e-commerce, aplicativos nativos para Android e iOS e ecossistema de marketplace.𝑴𝒂𝒊𝒔 𝒔𝒐𝒃𝒓𝒆 𝒎𝒊𝒎+ de 20 anos liderando equipes focadas em tecnologia, customer experience e produtos digitais, com experiência em indústrias de varejo, telecom, consultoria e educação.Gero impacto utilizando ferramentas como dados (analytics, engineering e science), software (métodos ágeis e low code), gestão de satisfação e sucesso de clientes (incluindo NPS) e criando equipes e redes de relacionamento engajadas e motivadas (confira minhas recomendações).Criando produtos digitais e serviços desde 1997, quando lancei meu primeiro website (confira no meu Behance: https://bit.ly/welljose-1st-site).Contato: cx@welljose.net
Listed skills include Quality Management, Balanced Scorecard, Management, Crm, and 29 others.
Current workplace
Wellington Silva's current company
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Riachuelo
13 roles
Wellington Silva work experience
A career timeline built from the work history available for this profile.
Director Of Technology
CurrentThe iOS and Android apps + Riachuelo's website seamlessly connect online shopping with Midway's financial services, delivering a fully integrated shopping and post-purchase experience! We offer Riachuelo products, Carter's, CASA Riachuelo, FANLAB, and an amazing marketplace – all available with super-fast shipping! 🚀As the Director of Technology for.
Jul 2024 - Present
Postgraduate Professor
CurrentProfessor em disciplinas no formato de bootcamp, incluindo "Customer Interactions Messages", Automation, Omnichannel Sales e Web Analytics no MBA de Digital Marketing.
Aug 2019 - Present
Customer Experience Trainer
Current
Mar 2020 - Present
Chief Technology Officer
Jan 2024 - Jun 2024
Digital Platform Director
Responsible for AMARO's digital platform, tech & IT stacks, ensuring availability and full customer experience in shopping and post-sale services, as well as the AMARO team's experience with back-of-house systems, aiming for efficiency and freedom for employees.- Enabled AMARO deliveries within three hours across various Brazilian cities, with in-house.
Nov 2022 - Dec 2023
Chief Product Officer
Demonstrating technology leadership skills, my role involved steering multidisciplinary squads & UX Design teams and managing tech architecture, ensuring the successful deployment of innovative features and services. Directly managing two GPMs and 10 PMs. Key accomplishments included the implementation of personalization models (2019), member-get-member.
Apr 2021 - Oct 2022
Head Of Customer Experience And Data Analytics
AMARO is a digitally native vertical brand that sells the latest trends at disruptive prices. The company sells omnichannel on amaro.com, Android & iOS native Apps and in digitally immersive brick-and-mortar Guide Shops.My areas of responsibility:- I'm in charge of the Voice of Customer program. We cross feedback and operational data to support AMARO.
Dec 2017 - Mar 2021
Consulting Manager
Managed a team with Customer Experience experts, improving self-service efficiency and supporting digital transformationEnhanced results and insights to telecom, retail, transportation, IT and healthcare industries;Conduct B2C studies, finding opportunities on IVR, SMS, landing pages, chatbots and apps. Worked with UX, designers and agile teams and squads.
Nov 2014 - Nov 2017
Customer Journey Manager
Leadership of a 55 professionals team, acting in the Vice Presidency of Customer Operations.Started the coordination of the Voice of Customer (VOC), organizing perceptions obtained by monitoring, focus groups, polls with consumers and social media, which allowed a weekly report to the CEO and VPs on the topics that most affect the consumer experience and.
Sep 2013 - Aug 2014
Journalist & It Specialist
Side project: For five months in 2013 the website lifestart.com.br was one of the brazilian references for video game players. There were 130,000 unique visitors and over 220,000 pages served;I worked to make the WordPress platform fast and available, on interface, branding and practices of SEO (search engine optimization), including our presence in Google.
Aug 2013 - Dec 2013
Corporate Process Manager
With 9 team members, simplified the workflows and practices, guiding +87 thousand employees.Created an exclusive process maturity model, mapping 62 vital deliverables for B2B clients service, including auditing and corrective action management with departments.Focused on turning company policies understandable and accessible for new supervisors and.
Nov 2010 - Aug 2013
Quality And Supply Manager
Increasingly senior positions, from Call Center Agent (2002) to Quality Manager (2006).Customer satisfaction (B2C & B2B), design and dissemination of process and corporate policies and maintenance of quality management system based in ISO 9001 and CMMI (Level 3 obtained in 2010);Lead surveys with employees and costumers, offering a better view of the.
Jul 2002 - Oct 2010
7 education records
Wellington Silva education
Professional Msc Degree In Entrepreneurship
School Of Economics, Business And Accounting At The University Of São Paulo
Digital Product Leadership, Administração, Negócios E Marketing
Tera
Master Of Business Administration (Mba), Business Management
Universidade Anhembi Morumbi
Negotiation And Supply Chain, Logistics, Materials, And Supply Chain Management
Live University
Extension, Quality Management For Service Companies
Fgv - Fundação Getulio Vargas
Bachelor’S Degree, Sistemas De Informação
Fia - Fundação Instituto De Administração
Technology, Information Technology
Centro Universitário Senac
FAQ
Frequently asked questions about Wellington Silva
Quick answers generated from the profile data available on this page.
What company does Wellington Silva work for?
Wellington Silva works for Riachuelo.
What is Wellington Silva's role at Riachuelo?
Wellington Silva is listed as Diretor de Tecnologia at Riachuelo.
Where is Wellington Silva based?
Wellington Silva is based in São Paulo, São Paulo, Brazil while working with Riachuelo.
What companies has Wellington Silva worked for?
Wellington Silva has worked for Riachuelo, Fiap, Cs Academy, Amaro, and Mutant.
How can I contact Wellington Silva?
You can use AeroLeads to view verified contact signals for Wellington Silva at Riachuelo, including work email, phone, and LinkedIn data when available.
What schools did Wellington Silva attend?
Wellington Silva holds Professional Msc Degree In Entrepreneurship from School Of Economics, Business And Accounting At The University Of São Paulo.
What skills is Wellington Silva known for?
Wellington Silva is listed with skills including Quality Management, Balanced Scorecard, Management, Crm, Leadership, Negotiation, Customer Service, and Auditing.
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