Over 50% of Digital Transformation efforts fail to deliver their anticipated value.We believe this is too high. We're on a mission to improve these odds by designing solutions aligned to your specific business challenges. Not based on what's hot right now.Whether it's refreshing an existing on-premise solution, supporting your cloud migration or levelling up your customer experience capability. You need a partner that can guide you through every step of the… Show more Over 50% of Digital Transformation efforts fail to deliver their anticipated value.We believe this is too high. We're on a mission to improve these odds by designing solutions aligned to your specific business challenges. Not based on what's hot right now.Whether it's refreshing an existing on-premise solution, supporting your cloud migration or levelling up your customer experience capability. You need a partner that can guide you through every step of the journey.We specialise in UCaaS, CCaaS, Cyber Security and AI. Delivering cloud-based technology solutions, digital consultancy, professional services and support.Digital Transformation. Simplified. Show less

Managing a group of businesses making up the LAN and UC portfolio, providing turnkey technology solutions across key strategic verticals. Solutions across the portfolio include: • Smart/Intelligent buildings • Enterprise networking and mobility solutions• Unified communications & Contact centre services• HMG Secure servicesHighlights include:• Creation of a single management structure across the combined businesses to ensure alignment of communication… Show more Managing a group of businesses making up the LAN and UC portfolio, providing turnkey technology solutions across key strategic verticals. Solutions across the portfolio include: • Smart/Intelligent buildings • Enterprise networking and mobility solutions• Unified communications & Contact centre services• HMG Secure servicesHighlights include:• Creation of a single management structure across the combined businesses to ensure alignment of communication, direction and strategy.• 53% growth of HMG secure services through the introduction of 6x net new logos, following the enhancement of our in-house SaaS proposition.• Removal of over £5m annualised cost through the rightsizing of combined functions, property and internal IT services.• Our Intelligent Buildings business being awarded CEM's ‘Project of the Year' by Tyco, (Johnson Controls) for the SMART solution deployed at our HQ in London.• Assumed ownership of longstanding commercial dispute with key client, driving a mutually beneficial outcome which introduced new and strengthened existing relationships and opened areas of net new opportunity.• Providing business representation in a market facing bench-marking exercise, focusing on selected products and services, both proprietorially hosted and on premises from the LAN & UC portfolio. Show less

Responsible for both P&L and business operations for 3 businesses, making up the LAN group within the CAPITA IT & Networks division. Key highlights:• Grew YoY group turnover by 9%, Gross Profit by 14%.• Increased underlying Net Profit by 13% through the creation of a single shared delivery organisation and the execution of key operational cost reduction initiatives.• Reduced client concentration by 11%, whilst supporting additional annuity business to de-risk the P&L.•… Show more Responsible for both P&L and business operations for 3 businesses, making up the LAN group within the CAPITA IT & Networks division. Key highlights:• Grew YoY group turnover by 9%, Gross Profit by 14%.• Increased underlying Net Profit by 13% through the creation of a single shared delivery organisation and the execution of key operational cost reduction initiatives.• Reduced client concentration by 11%, whilst supporting additional annuity business to de-risk the P&L.• Sponsored the productisation and general release of our specialist secure 'SaaS' offering, growing sales by 170%. Taking the solution from an undervalued, largely internal platform to providing services to 7 of the major enterprise and blue-chip organisations in the M&E space.• Improved communication through the introduction of quarterly business reviews.• Sponsored a supply chain rationalisation exercise, working with group procurement to release an RFP focused on improving both the quality of services received and the buying power of the business.• Introduced a new project governance structure focusing on improved financial forecasting, whilst managing the change from UK GAAP to IFRS15 accounting methods.• Created the CNS wide business support function, providing key shared services such as Health and Safety, Risk and Compliance, IT and Security.• Responsibility for the implementation of GDPR practices across the business. Show less

Responsibility for all transformations, new customer introductions & provisioning engagements globally across the business. Ownership of the service transition process, ensuring changes to client operations are handed over to the service management division successfully. Key Achievements:• Delivered a departmental CPI of 1.17 for 2016, creating 17p cost efficiency for every £1 budgeted - improving overall gross margin by 9%.• Successfully delivered 245% increase of… Show more Responsibility for all transformations, new customer introductions & provisioning engagements globally across the business. Ownership of the service transition process, ensuring changes to client operations are handed over to the service management division successfully. Key Achievements:• Delivered a departmental CPI of 1.17 for 2016, creating 17p cost efficiency for every £1 budgeted - improving overall gross margin by 9%.• Successfully delivered 245% increase of professional services revenues. • Implementation of a new delivery management database including bi-directional integration into salesforce.com reducing duplication, improving communication and providing structure for overall workflow management. • Provided executive sponsorship and steered the successful migration of high-profile project for the UK’s no.1 credit card transaction handler. The project covered the migration of key omni-channel contact centres for all major high street banks, all within an ISO27001 and PCI compliant environment.• Creation and build out of global delivery PMO function from 3 to 16 spanning EMEA and North America. • Selected as a panel member to assess and introduce the new network services proposition. Designed and published business workflow processes, covering Sales, delivery and BAU Support cycles. • Responsible for pre-acquisition due diligence on project and programme functions within target businesses, covering risk profiling and building integration strategies in readiness for M&A execution.• Instrumental in the T&T design and presentation of winning RFP response for one of the worlds largest pharmaceutical companies. • Created a companywide project governance model to ensure initiatives were in alignment with corporate strategies. • Creation and ownership of annual departmental budgets. Show less

Responsible for total portfolio valued over £5m. Delivering UC and CC projects globally for key clients with complete P&L control. • Ownership of the project governance model and associated controls.• Accountable for change management for out of scope requests, taking overall responsibility for issue management and any associated corrective actions. Notable Projects Delivered: • Co-Operative Mid-counties: Installation of 800+ user geo-resilient Avaya Aura… Show more Responsible for total portfolio valued over £5m. Delivering UC and CC projects globally for key clients with complete P&L control. • Ownership of the project governance model and associated controls.• Accountable for change management for out of scope requests, taking overall responsibility for issue management and any associated corrective actions. Notable Projects Delivered: • Co-Operative Mid-counties: Installation of 800+ user geo-resilient Avaya Aura ACM core together with Avaya’s WFO suite for 5 separate business units within the trust (Travel, Energy, Funeral, Childcare and Benefits). • TNT Global: Service transition project to assume management of all global contact centres for TNT. Project consisted of managing pre contract due diligence and the co-ordination of site surveys for 93 individual sites spanning 50 countries over a 6 month period. • Barclays PLC:Bespoke design and transformation of all digital signage for contact centres within the TRT tower. The 18 Month project covered central architecture design and client installation across the UK, India, Germany & Lithuania. • Tesco PLC (Via Verizon): Migration of FMC clients from Vodafone network to O2, across all 3000 stores. Project completed within 6 month timeframe and an £81k budget cost saving due to delivering efficiencies with deployment. Show less

Responsibility for the portfolio of 100+ projects, staff management, training and development within the business.• Recruitment of project resource including CV screening, interviews, technical assessments and selection.• Ownership of all project documentation, regularly reviewing relevance and identifying improvement opportunities.• Day to day project management of larger more complex projects, working towards a PRINCE2 standard.• Attend prospective client meetings to… Show more Responsibility for the portfolio of 100+ projects, staff management, training and development within the business.• Recruitment of project resource including CV screening, interviews, technical assessments and selection.• Ownership of all project documentation, regularly reviewing relevance and identifying improvement opportunities.• Day to day project management of larger more complex projects, working towards a PRINCE2 standard.• Attend prospective client meetings to provide an overview of the delivery cycle prior to completion of sale. 
 • VoIP network design at pre-sale level, incorporating LAN and WAN QoS methods for converged environments.• Forming strong relationships with suppliers, senior management and key internal departments local to the delivery cycle.• Vendor selection and Implementation of new project management database, introducing a repeatable framework and governance process for each project engagement. Show less

Day to day project management of UC and CC deployments. 
 • VoIP network design, incorporating LAN and WAN QoS methods for converged environments.• Pre-sales & technical consultation of prospective solutions.Notable projects delivered:• Oxford Fertility Unit (Oxford University):Delivery of fully resilient Mitel 3300 PBX with 200 SIP trunks onto brand new VPLS architecture provided by Exponential E. Project was delivered using cutting edge WAN technology and SIP… Show more Day to day project management of UC and CC deployments. 
 • VoIP network design, incorporating LAN and WAN QoS methods for converged environments.• Pre-sales & technical consultation of prospective solutions.Notable projects delivered:• Oxford Fertility Unit (Oxford University):Delivery of fully resilient Mitel 3300 PBX with 200 SIP trunks onto brand new VPLS architecture provided by Exponential E. Project was delivered using cutting edge WAN technology and SIP provision. Deployment was predicated by a successful pilot prior to production roll out.• Esprit De Corps:Transformation, consolidation and relocation project as a result of a 5 company merger in central London. The project was designed to deliver a geo-redundant PBX alongside a green-field network design for 1000+ users. Project was delivered within a 6 month period and within budget given the strict time constraints of the merger. Show less