Joshua Wells Email & Phone Number

Alpharetta, Georgia, United States

• Manage 3 million in annual Maintenance & Support renewals due for current customers.
• Established a framework and process to track, manage and maximize renewal contracts.
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities.
• Contacting and follow-up with customers and partners to ensure a timely renewal process.
• Report on progress of current contract renewals
• Prepare forecasts of contract renewal bookings

Alpharetta, Georgia

• Manage 2 million in annual Maintenance & Support renewals due for current customers.
• Established a framework and process to track, manage and maximize renewal contracts.
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities.

Alpharetta, Georgia

• Inside Sales & Developing Opportunities found through both inbound and outbound activity
• Build value and brand recognition using consultative solution-oriented sales approach
• Utilize CRM to track new business opportunities and track current business objectives
• Provide proactive feedback to the team that will help drive business objectives

Greater Atlanta Area

• Manage an account base of 100+ accounts with an annual sales volume of $5+ million.
• Responsible for prospects, soliciting, and selling of all products & Services.
• Reduced “Point of Sale” material cost by 40% by implementing new ordering processes.
• Developed new filing and organizational practices to better organize account materials and increase the daily effectiveness of all reps.
• Increased company footprint by 8%-12% at retailer by showing a return on marginal investment per unit.
• Increased Sales “Year over Year” by 10% across total account base.

Norcross, GA

• Selling Direct Mail via a signed contract with negotiated details.
• Responsible for prospects, soliciting, and selling of all products & Services.
• Position entails constant customer contact through email, telephone calls, and online meetings.
• Responsible for coordination of clients' business through managing setup of software, coordinating direct mail campaigns, organizing vendors, and assisting in reviewing clients' reports.
• Review internal reports to ensure clients receiving optimal use of our products and support.
• Increased “Customer Service Index” by 18% across entire account base.

Alpharetta, GA

• Serve as a subject matter expert in handling routine client requests for ADP clients, resolve routine customer concerns with pre-defined solutions.
• Answer non-technical questions regarding ADP products.
• Learn and navigate ADP systems in order to respond to issues, provide consultation, and help answer non-technical questions.

Bachelor Of Business Administration (B.B.A.), Accounting

General Education, General Studies