David Wells Email & Phone Number

Charlotte, Nc, Us

Led and managed five (5) successful agile implementations B2B/Employee IAM ForgeRock/Ping cloud deployments across 350 apps, 125 retail agencies, 250,000 accounts Introduced for the first time TypingDNA multi-factor authentication. Responsible for managing $17M budget over 3-year period. Led deployments for Radiant Logic across 175 servers; integration of IIQ for 20 applications; and enabling web application firewall technology for 25 high provide business apps.

New York, Ny, Us

Led overall effort for “WAN Migration/Branch Deployment Cisco Infrastructure Technology Refresh” for 100+ branch sites, for the state of South Carolina’s DHHS. Responsible for $1m budget, 15-member project team, and overall risk, leadership communications, training, and qualitative objective fulfillment.Lead for technical team of 10 for MS Teams Deployment across 50 sites, and team of 15 for 125 CloudGenix sites for Lee/Wrangler divestiture ; Agile methodology leveraged for both deployments.

Pittsburgh, Pa, Us

Led Team of 40 across seven European countries to define requirements for replacement of four discrete enterprise resource platforms. Led Team of 40 in defining end-to-end R2 Enterprise Resource Platform requirements, of which included equipment procurement, billing, contracts, and content delivery.

New York, New York, Us

Successfully led the move of 30 existing DIDs to VZ’s VCE across 60 sites to establish a fully redundant, Cisco Unified Collaboration 11.x architecture with enhanced voice control, contact center express, messaging-video-faxing, wireless phones w/ jabber/video, and 2Ring/Xmedius integration.

San Jose, Ca, Us

Led Ford Motor Company reengineering effort for Cisco Unified Call Mgr. (CUCM) platform implementation across 16 LOBs, 25 Call Center sites, and 1,200 call center agents/users. Led Coca Cola Enterprises upgrade of telephony environment with CUCM / Cisco Unity Connection for 12,000 users/agents 63 sites, upgrade of cluster environments, included Jabber/Telepresence.Additional engagements include: Coca-Cola (Atlanta, GA), and Wells Fargo (Charlotte, NC). Objective: To replace existing telephony environment with Cisco Unified Call Mgr (CUCM) / Cisco Unity Connection for 5,000 users/agents 27 call centers and upgrade enterprise-level Cisco Cluster environments. Responsible for scope, deliverables, budget, schedule, qualitative objectives, deliverables, change control, risk management, executive and stakeholder communications.

San Francisco, California, Us

Operations Residual Risk Project Manager – Information Technology / Information SecurityManaged mitigating 1000+ ‘high risk security vulnerabilities to closure, previously identified across 130+ applications. Overall responsibilities included residual risk mitigation, working with App Dev Teams, and communicating ongoing progress, weekly, to the executive leadership team.

San Francisco, California, Us

Wachovia Securities and AG Edwards Merger Information Security Integration: oversight for access control of moving 215K+ user accounts/data directories and consolidation of 235 branch/home offices; conducting information systems risk assessments of merging environments; ensuring new environment adheres to agreed upon security policy/standards, remote access integration, and infrastructure. Facilitate Program Office controls to ensure delivery to objective. Manage $6M budget; team lead for four direct reports. Led risk assessment/mitigation effort of 141 new applications in existing environment; identified ethical hacks, conducted visibility analysis, and created questionnaire for risk assessment. Reduced security exposure 15%. Achieved 4% favorable budget variance. Fulfilled 100% of all customer objectives.

San Francisco, California, Us

Directed 53-person engineering/analysis team in delivering 9 critical risk remediation initiatives, involving 6 LOBs, 110 applications, and 2.5K UNIX/Windows servers. Leveraged security posture assessment to ensure elimination of operational risk. Oversaw $4M budget and 12 direct reports. Improved risk remediation transparency by creating web-based Risk Remediation Management Reporting and Tracking Tool. Strengthened security for 25 key applications by creating Unix Information Security Access Requirements, SLAs, SOWs, support processes, and quality/risk management plans. Delivered thousands of remediation projects internationally in 1 year by introducing infrastructure risk management solutions in 14 AD domains, 150 applications, and 14K UNIX/Intel servers. Earned several achievement letters from key stakeholders for outstanding performance.

San Francisco, California, Us

Ensured outstanding technical performance by establishing strategic direction for key functions including technical and desktop support, vendor management, and web development. Directed 25-person team. Achieved 18% improvement in tier 1 close rate and tier 2 escalation by initiating help desk training; improved customer satisfaction 75%. Overhauled project management processes by developing effective methodology and web-based, client-interactive, market data application. Transformed technical support operations by introducing comprehensive IT processes, metrics reporting, and service-level objectives; avoided $750K annual costs and accelerated customer issue resolution time 150%. Won Exceeding Customers Expectations (EXCEED) Award from CEO.

Dublin 2, Ie

Served as SME in process redesign and project management to support utilities industry clients. Enhanced customer satisfaction for Niagara-Mohawk Utility by directing call center best practices CRM project. Improved union-run call center operations by introducing metrics measurement system; secured buy-in from key stakeholders. Slashed service-to-order costs 35%; achieved 25% productivity improvement. Won Mentor of the Quarter Award.

Basking Ridge, Nj, Us

Ms, Engineering

Mba, Finance

Education record

Bs, Eet