Eileen Thomas Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Draper, Utah, Us

Denver, Co, Us

As a Technical Account Manager, I strive to completely understand my customers' business challenges and how those challenges relate back to IT. Emphasis on helping organizations build business requirements allows us to design solutions that can transform the way our customers have traditionally done IT in the past.

Irvine, California, Us

For our most valued customers, Trace3 provides an on-site Technical Account Manager to deliver key technical oversight of solution design and delivery.• Build long-term customer relationships at the engineering level up to their directors• Aligning key stakeholders across multiple technology disciplines to build business requirements• Effective communication; internal, customer facing, and partner relations• Technical oversight, follow up and assurance to increase adoption• Provide technical solutions for; networking, compute, storage, virtualization, security, datacenter orchestration & automation.

Irvine, California, Us

As an SE at Trace3 we present manufacturer best practices, and key insight to ensure a solution is right-sized and configured properly for a customer requirement.• Build long-term customer relationships• Build requirements for customer projects including statement of work if required • Design solutions based on customer requirements• Ensure proper delivery of solution and/or related services• Mobility subject matter expert; MDM/MAM/BYOD & WiFi• Represent best of breed network solutions; Cisco, Palo Alto, F5, Riverbed, Aruba

Broomfield, Co, Us

Design, implement, and support 24x7 global call center while maintaining stability in global communications.• Design, implement, and manage end to end VoIP for global employee footprint• Inbound call routing for global 24x7 follow the sun call center• Design, implement & support communication infrastructure including; Avaya Voice, Call recording software, Call center applications, Juniper WAN routers, Juniper VPN gateways, Checkpoint & Palo Alto firewalls, Brocade route/switch, Aruba Wireless

Design, implement, and support corporate and production network infrastructure.• Maintain corporate network infrastructure; Cisco route/switch, Cisco wireless, Sonicwall & Cisco ASA firewalls• Application availability; F5 GTM & LTMs, Datacenter infrastructure, application monitoring tools, sniffers

Omaha, Ne, Us

Implement and support global infrastructure for 24x7 Intercall & Raindance call centers, voice and video conferencing platforms. Additionally support West Corp’s growth through acquisitions.• Maintain and troubleshoot 40+ national and international Checkpoint site to site firewalls• Maintain and troubleshoot thousands of layer 3 and layer 2 multivendor devices• Utilize network monitoring tools; NetQos, Network General Sniffers, eHealth, & Spectrum • Establish network connectivity and ensure no private IP space overlap during acquisitions

• IT Pro II 1/2007 – 6/2007; Checkpoint network security, Packeteer traffic shaping & rate limiting, Cisco wireless, NetQoS APM• IT Pro I 9/2005 – 1/2007; ACL configuration and maintenance; access, distribution and core layer changes and troubleshooting, network security device administration; wireless, firewalls & IPS devices• IT Tech II 9/2004 – 9/2005; network moves, adds and changes; IDF UPS installation and maintenance; basic administration of wireless, switching and routing• IT Tech I 9/2003 – 9/2004; network project lead for Research Complex I North Tower, network access layer trouble calls, auditing telecom closets and switch port inventory• Student worker 9/2002 – 9/2003; Customer service, pager transactions, maintaining pager database, answering calls at the UCHSC helpdesk, creating and responding to trouble tickets

Education record

Associate Of Science, Applied Technology; Emphasis Computer Networking

Education record

Associate Program

Education record