Andrew Davies Email & Phone Number
@solidfire.com
2 phones found area 720
LinkedIn matched
Who is Andrew Davies? Overview
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Andrew Davies is listed as Manager, CPE Sustaining Engineering, NetApp SolidFire at NetApp SolidFire, a with 242 employees, based in Denver Metropolitan Area, United States. AeroLeads shows a work email signal at solidfire.com, phone signal with area code 720, and a matched LinkedIn profile for Andrew Davies.
Andrew Davies previously worked as Technical Support Manager, SolidFire at Netapp and Technical Support Manager at Solidfire, Inc. (Now Netapp). Andrew Davies holds Bsc (Honors), Computer Science And Information Technology from University Of Liverpool, Uk.
Email format at NetApp SolidFire
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AeroLeads found 1 current-domain work email signal for Andrew Davies. Compare company email patterns before reaching out.
About Andrew Davies
Experienced and dedicated Manager. Works with Enterprise Customers and Cloud Service Providers. Grows Customer Support organisations. Builds and develops professional teams. Defines metrics, reporting and modelling. Drives efficiencies through changes to process and tools. Experience in startups, growth and sustaining.720.347.9504
Listed skills include Storage, Data Center, Storage Virtualization, Pre Sales, and 38 others.
Andrew Davies's current company
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Andrew Davies work experience
A career timeline built from the work history available for this profile.
Technical Support Manager, Solidfire
● Helped grow a global team with a follow-the-sun model.● Spearheaded a variety of Support process improvements to drive efficiencies.● Customer sat hold steady and high as customer base grew by 5X.● Implemented SalesForce reporting and dashboards.● Heavily involved in CRM migration project from NetSuite to SalesForce.● Sat on Management Review Board for Cloud-based monitoring and reporting tool.● Developed on-boarding training program for new T3 hires.● Spearheaded a Harms Way program to proactively upgrade customers at risk.● Hired a Support team to cover Americas Central/ East region.● Conducted Quarterly Business Reviews with peers and with management.● Managed Customer Escalations (technical and sat).● Heavily involved in integration efforts after SolidFire was purchased by NetApp in February 2016.● Trained new Sales and Pre-Sales hires in SolidFire Support processes.
Technical Support Manager
● Heavily involved in design of CRM tool and process.● Created a Support Team Handbook.● Created a Support documentation strategy (for case avoidance).● Helped to create and document Support Process flow including follow-the-sun, on-call,escalations.● Managed Customer Escalations (technical and sat).● Created a capacity model to drive hiring planning.● Worked Tier 3 and escalation cases.
Product Manager, Technical Support Manager, Pre-Sales Engineer, Professional Services Engineer
Gresham Enterprise Storage (2004 to 2013) Product Manager, Parker, CO● Drove features and fixes into 2 major releases and 4 patch releases. Technical Support Manager, Austin, TX and Parker, CO ● Spearheaded Customer Resource Center in SalesForce to replace the existing technical support web pages.● Spearheaded web-based customer licensing application.● Drove efficiencies through process change after a disposal and restructure. Pre-Sales Engineer, London, UK● Instrumental in positioning new software and service offerings.● Designed and implemented pre-sales strategies that resulted in the creation of many leads andtheir subsequent conversion into opportunities and sales. Professional Services Engineer, London, UK● Working onsite in numerous Global 200 accounts throughout Europe.
Release Manager, Support Engineer
Release Manager, Austin, TX● Defined process for Sustaining release and NPI (New Product Introduction).● Designed and implemented QA process.● Influenced the direction of product design and strategy.Support Engineer, Austin, TX● Worked customer cases and escalations.
Qa Engineer
QA Engineer, Austin, TX● Conducted platform testing on Windows, Solaris, AIX, HP-UX.● Created QA test plans.● Delivered training to Sun Microsystems, other partners and to customers.● Drove product features.● Worked with Engineering, QA and Support to spearhead product change request process.
Colleagues at NetApp SolidFire
Other employees you can reach at solidfire.com. View company contacts for 242 employees →
Nandana Sen
Colleague at Netapp SolidfireWest Delhi, Delhi, India
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Shivam Kaushik
Colleague at Netapp SolidfireDelhi, India
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Melissa Starkey
Colleague at Netapp SolidfireHaven, Kansas, United States
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Chad Schneider
Colleague at Netapp SolidfireBoulder, Colorado, United States
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Majorie Hensler
Colleague at Netapp SolidfireBrisbane, Queensland, Australia
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Jay Rubenstein
Colleague at Netapp SolidfireDurango, Colorado, United States
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Jeff Blackburn
Colleague at Netapp SolidfireFullerton, California, United States
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James Lewis
Colleague at Netapp SolidfireMiami, Florida, United States
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Adam Kittel
Colleague at Netapp SolidfireMerrill, Wisconsin, United States
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Ajay Malhotra
Colleague at Netapp SolidfireFort Collins, Colorado, United States
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Andrew Davies education
Bsc (Honors), Computer Science And Information Technology
Education record
Frequently asked questions about Andrew Davies
Quick answers generated from the profile data available on this page.
What company does Andrew Davies work for?
Andrew Davies works for NetApp SolidFire.
What is Andrew Davies's role at NetApp SolidFire?
Andrew Davies is listed as Manager, CPE Sustaining Engineering, NetApp SolidFire at NetApp SolidFire.
What is Andrew Davies's email address?
AeroLeads has found 1 work email signal at @solidfire.com for Andrew Davies at NetApp SolidFire.
What is Andrew Davies's phone number?
AeroLeads has found 2 phone signal(s) with area code 720 for Andrew Davies at NetApp SolidFire.
Where is Andrew Davies based?
Andrew Davies is based in Denver Metropolitan Area, United States while working with NetApp SolidFire.
What companies has Andrew Davies worked for?
Andrew Davies has worked for Netapp Solidfire, Netapp, Solidfire, Inc. (Now Netapp), Gresham Storage Solutions, and Rocket Software.
Who are Andrew Davies's colleagues at NetApp SolidFire?
Andrew Davies's colleagues at NetApp SolidFire include Nandana Sen, Shivam Kaushik, Melissa Starkey, Chad Schneider, and Majorie Hensler.
How can I contact Andrew Davies?
You can use AeroLeads to view verified contact signals for Andrew Davies at NetApp SolidFire, including work email, phone, and LinkedIn data when available.
What schools did Andrew Davies attend?
Andrew Davies holds Bsc (Honors), Computer Science And Information Technology from University Of Liverpool, Uk.
What skills is Andrew Davies known for?
Andrew Davies is listed with skills including Storage, Data Center, Storage Virtualization, Pre Sales, Storage Area Networks, Virtualization, San, and Vtl.
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