Jeremy Welsh Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch

In house I.T. support covering all manor of things.• End user device procurement, setup and support• Management of backup infrastructure including maintenance of software and backup schedules• Excellent interpersonal skills, turning what was previously labeled an "unhelpful desk" back into the I.T. Help Desk• Server infrastructure maintenance and support• VMware vSphere management, patching and upgrades• Support of manufacturing machinery like Roll Former's and Truss Framing Stations• New site provisioning• Microsoft AD, DHCP and DNS• Microsoft 365 Administration• Analytical thinking of existing systems and processes to discover where improvements could be obtained.

Canterbury & West Coast, New Zealand

My day to day responsibilities on the Central systems service desk included:• Growing and guiding less experienced members of our team by example• Monitoring of systems all over the world• Creation and management of call records, Escalation if required• Management of in house backup systems and deployments• Tape backups using Arcserve• Management and actioning of Microsoft patching• Competence in Jade tool sets• User creation and Password management• Securing company and customer intellectual and physical property• Awareness of application product sets and custom applications• Performance investigation and control• Networking diagnosis• Swift fault diagnosing and resolution