Welty (Sam) Samuel Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

- Responsible for the supervision of the Customer Relations employees in a shift work environment.- Involved in the planning and executing site promotions.- Monitoring casino area including tables and machines for a smooth operations.- Successfully resolving employee issues by implementing appropriate follow-up action plans- Maintaining and updating payroll information by collecting, calculating, and entering accurate data for payroll submission

Mississauga

- Maintain a high level of professionalism, providing exceptional guest service.- Act as a resource for all Team Members when addressing guest service issues throughout the hotel- Effectively resolve guest complaints ensuring the guests’ needs are met- Coach and guide employee performance with consistency and fairness- Enhance team member morale, supporting and embracing a team atmosphere, and leading by example- Assist in training, performance reviews, and scheduling

Mississauga

- Processing guest arrivals and departures, including all necessary payments.- Handling & coordinating room assignments and pre-arrivals.- Handling guests' concerns.- Offering referral for services and handle requests for information.- Assisting with the check-in and check-out of groups and tours.- Assisting other departments as required.- Promoting hotel's services and products offered to guests.