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Welvin Escanuela is listed as Telephony Engineer at Ubiquity, a with 1135 employees, based in Philippines. AeroLeads shows a matched LinkedIn profile for Welvin Escanuela.
Welvin Escanuela previously worked as Associate Telephony Engineer at Ubiquity Global Services and Global Infrastructure Support at Ubiquity. Welvin Escanuela holds Bachelor Of Science - Bs, Information Technology from Carlos Hilado Memorial State College.
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Welvin Escanuela is a Telephony Engineer at Ubiquity. They possess expertise in information technology, vlan, ticketing, aruba wireless, active directory and 17 more skills.
Listed skills include Information Technology, Vlan, Ticketing, Aruba Wireless, and 18 others.
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As part of the Telco/IT department, I am involved in telephony routing setup, projects and responsible for providing technical assistance and support, while also handling queries from clients and customers.
Philippines
- Responsible for providing technical guidance to IT/Helpdesk support. - Provides technical assistance and support and receives queries from client/customer. - Setting up new accounts in the call recording system for clients. - Call programming creation from client perspective call flow.- Configuration of call route for both Inbound and Outbound calls. - Work on troubleshooting reroute issues, and verbiage changes.- Conduct Preventive Maintenance, and daily monitoring of system health- Facilitate trouble tickets (Fresh Service)- Add, and Modify VDN / Vector programming- Add, Change and remove features of Avaya phones.- Add, Change and remove extensions of Avaya phones.- Provide 24x7 support or assistance.• Avaya Site Administration• Avaya Session Boarder Controller • Avaya Session Manager• Avaya Commnucation Manager• Avaya Aura Application Enablement Services• Callcopy System (Nice Uptivity)• VOIP• CMS- Avaya Aura® Call Center Elite R8 Administrator (ASAC - 0018)
Philippines
- Maintaining the technology that supports the daily operation of company, such as computer systems, software and hardware. - Executed troubleshooting and server support and remote situations- Provided technical support in both on-site and telephone consultations- Diagnosed malfunctions in system and software, directing support tickets to appropiate personnel for remediation.- Used ticketing systems to manage and process support actions and requests.- Assisted in identifying issues and explained solutions to restore service and functionality.- Resolved system, hardware and telephone issues.- Configure hardware devices and software to setup workstations for employees.- Worked with software development team on reported error and bugs on newly released software and assisted in deployment of release fixes.
Other employees you can reach at ubiquity.com. View company contacts for 1135 employees →
Jason Delasa
Colleague at UbiquityBacolod, Western Visayas, Philippines
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Randy Restar
Colleague at UbiquityPasig, National Capital Region, Philippines
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Carmela De Leon
Colleague at UbiquityCalabarzon, Philippines
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SR
Stella Rose Latriz
Colleague at UbiquityBacolod, Western Visayas, Philippines
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JR
Jan Rose Paula Brillo
Colleague at UbiquityBacolod, Western Visayas, Philippines
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VS
Victor Siegfried D'Lonsod
Colleague at UbiquityBacolod, Western Visayas, Philippines
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LM
Leizel Mae Diaz
Colleague at UbiquityBacolod, Western Visayas, Philippines
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RM
Rodion Maranon
Colleague at UbiquityBacolod, Western Visayas, Philippines
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JS
Jamaica Shane Panganiban
Colleague at UbiquityBacolod, Western Visayas, Philippines
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JR
Jaqueline Rodriguez
Colleague at UbiquitySan Salvador, El Salvador
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Quick answers generated from the profile data available on this page.
Welvin Escanuela works for Ubiquity.
Welvin Escanuela is listed as Telephony Engineer at Ubiquity.
Welvin Escanuela is based in Philippines while working with Ubiquity.
Welvin Escanuela has worked for Ubiquity and Ubiquity Global Services.
Welvin Escanuela's colleagues at Ubiquity include Jason Delasa, Randy Restar, Carmela De Leon, Stella Rose Latriz, and Jan Rose Paula Brillo.
You can use AeroLeads to view verified contact signals for Welvin Escanuela at Ubiquity, including work email, phone, and LinkedIn data when available.
Welvin Escanuela holds Bachelor Of Science - Bs, Information Technology from Carlos Hilado Memorial State College.
Welvin Escanuela is listed with skills including Information Technology, Vlan, Ticketing, Aruba Wireless, Active Directory, Remote Troubleshooting, Computer Hardware, and Business Process Outsourcing.
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