General Manager Operations
CurrentResults-driven Operations Manager with expertise in accounting, payroll, HR, PR, business development, customer success, project management, and government grant applications. Successfully co-led startup growth from a GbR to a GmbH, working with renowned clients such as Vodafone, Haufe, EnBW, Caritas, DB-Systemtechnik, and AOK Bayern. Adept at building high-performance teams and implementing efficient processes to drive organizational success. Skilled also in sales, content marketing, SaaS, and product-led growth, leveraging comprehensive expertise to drive business success and foster sustainable growth.- Implemented robust financial reporting systems, enabling accurate forecasting, budgeting, and cost analysis for strategic decision-making.- Streamlined payroll processes, ensuring compliance with tax regulations and timely payments.- Developed HR policies for recruitment, onboarding, performance management, and employee relations.- Orchestrated impactful PR campaigns, managed media relations, and organized public events.- Identified and pursued strategic business development opportunities, resulting in key partnerships, collaborations, and market expansion.- Nurtured strong customer relationships, monitored customer satisfaction, and implemented strategies to drive customer success and retention.- Led project management efforts, collaborating with external partners and clients to ensure seamless project delivery and client satisfaction.- Researched, identified, and successfully secured government grants and subsidies to support the company's growth and innovation initiatives. (>100.000 EUR Projects)- Spearheaded the development and growth of a startup and played a pivotal role in the company's transition from a GbR to a GmbH, overseeing legal and regulatory compliance, as well as the establishment of new operational processes.
