Responsible for CRM strategy and operation, grounded in the strategic movement of growth via technology-delivered specializations. CRM area implementation and consolidation in the Technology Innovation Tower; Year 1: GTM with focus on active customers, building partnerships with manufacturers, methodologies, and team. In-house road show of CRM offerings and capturing synergies with other Strategy and Management consulting offerings.Year 2: GTM in the performance in 17 projects sold… Show more Responsible for CRM strategy and operation, grounded in the strategic movement of growth via technology-delivered specializations. CRM area implementation and consolidation in the Technology Innovation Tower; Year 1: GTM with focus on active customers, building partnerships with manufacturers, methodologies, and team. In-house road show of CRM offerings and capturing synergies with other Strategy and Management consulting offerings.Year 2: GTM in the performance in 17 projects sold and executed for companies in the Industry, Consumer Goods, Education, and Agribusiness segments; Year 3: GTM with focus on digital platforms and products. Show less

Responsible for sales and market relationship processes, both customers and Channels and Partnerships for BU CRM.Year 1: GTM with focus on mid- and large-sized companies. Partnership development with manufacturers, methodologies, and team.Year 2: ~30% in sales. Establishment as a relevant player in the CRM consulting ecosystem.

Partner and responsible for sales processes and market relations (Customers, Channels, and Partners).Year 1: GTM with Focus on SMB. Partnership development with manufacturers, methodologies, and team.Year 2: ~+100% in sales and revenue. SMB consolidation and revenue predictability.Year 3: ~+80% in sales and revenue. Mid-Market consolidation in Enterprise market insertion.Year 4: ~+45% in sales and revenue. Territory sales strategy and operations expansion planning.Year 5:… Show more Partner and responsible for sales processes and market relations (Customers, Channels, and Partners).Year 1: GTM with Focus on SMB. Partnership development with manufacturers, methodologies, and team.Year 2: ~+100% in sales and revenue. SMB consolidation and revenue predictability.Year 3: ~+80% in sales and revenue. Mid-Market consolidation in Enterprise market insertion.Year 4: ~+45% in sales and revenue. Territory sales strategy and operations expansion planning.Year 5: Implementation of the plan established in the previous FY. Show less

O projeto Mestre Salesforce nasceu na oportunidade de compartilhar conhecimento e noticias sobre o mundo Cloud e Salesforce.com no brasil. Nossos principais focos são: Difundir a plataforma no brasil e Compartilhar conhecimento.O projeto é mantido por 3 grandes fãs de tecnologias Cloud, Social Media, CRM e Salesforce.com com experiência que passa dos 7 anos de mercado.

Performance in Customer Engagement (CRM, CX and Digital), in charge of structuring a unit dedicated to these services. Customer management in the Automotive, Health, and Benefits segments.

Management of varied client portfolio and CRM projects in Healthcare and Telecommunications industries.

Salesforce consultant focused in business and process analysis.

Responsible for administration and identification of improvements in Salesforce CRM, as well as their implementations for Groupon Brazil.

Business process mapping and implementations focused in Salesforce.com solutions and Nimbus Control 8.