I think like a guest, when they pick up the phone, they have a goal in mind and want an action completed. My first goal as the Director has always been to make sure the guest receives the experience they came for.When I get into a career, I want to know everything. What can we do? How can we do it? The devil is often in the details, so I make sure to be precise and detail-oriented. I strive to build my reputation at work by keeping open lines of communication with teammates and colleagues in different functional roles to find out what they know and how to best work with them. I navigate between sometimes competing goals of the company and the customer by applying what I've learned through this communication.When I have a firm grasp on the job, I scale up my efforts to make customers experience amazing by training team members and taking an active role in their development. I use positivity to make work a pleasant place to be, building an atmosphere of fun. Sometimes I find I can learn new things when a team member comes in with a fresh perspective, and I seek to give credit and elevate those who have something new to contribute.My high energy and passion for fun come with me in my day-to-day life. I take pride in doing a little bit of everything, I enjoy working in a fast pace environment where no two days are the same. In addition to my career, I assist Summit Dog Rescue with fostering and working with their pups that are looking for a new forever home. It is great to witness a pup come from a shelter, and enjoy the little things in life while providing a safe place to be themselves.Leadership/Management: Experience managing teams for 10+ yearsRecreation Industry: 8+ years’ experienceBusiness Communication: 10+ years’ experience