Werner Mueller Email & Phone Number

Dallas, Tx, Us

Noida, Uttar Pradesh, In

Heading delivery for infrastructure delivery of Manufacturing clients in the USA. Overall scope, across several customers with over 45000 end-user across 23 countries, entails:1. Workplace Services (Service Desk, Desktop Engineering, FSO/DSS)2. IT Service Management including Major Incident Management3. Network Operations4. Data Center (Windows, Linux, VMWare, Hyper Converged) and Cloud Operations (AWS and Azure)5. Cyber Security Operations6. Database Operations and Application Operations Support7. Transformation of existing operations8. Managing P&L of $29 Million and oversight of over 400 people

Noida, Uttar Pradesh, In

Heading delivery for infrastructure delivery of Aerospace & Defense clients in the USA. Overall scope, across several customers with over 50000 end-user across 26 countries, entails:1. Workplace Services (Service Desk, Desktop Engineering, FSO/DSS)2. IT Service Management including Major Incident Management3. Network Operations4. Data Center (Windows, Linux, VMWare, Hyper Converged) and Cloud Operations (AWS and Azure)5. Cyber Security Operations6. Database Operations and Application Operations Support7. Transformation of existing operations8. Managing a P&L for $32 Million and oversight of over 350 people

Travelled to APAC and Europe to visit Family and Friends

• Headed Program Management and Infrastructure Architecture for the redesign of the Data Center Infrastructure. • Design and implementation of a Data Center as a Service platform with new network architecture (spine-leaf), Hybrid Cloud (VMWare and AWS) and Software Defined Storage (Dell EMC) as the building blocks, for a total of ~9000 Windows/Linux instances.• Integration/configuration of existing tools and implementation of new tools for automation (ServiceNow Cloud Management).• Testing commenced across 700 use cases, before handing the platform over to production support.• Project was executed within time and budget.

Thalgau, Salzburg, At

• Headed Program Management at Sony for the development and implementation of the order management and digital fulfillment of the global digital supply chain of Universal Music (represents 40% of global music business) • Directed three DEVOPS teams (one internal and two external), QA team and Infrastructure Team.• Development and implementation of the initial global digital distribution system for the EMI catalog (static content)• Development and implementation of the global digital distribution system for all of Universal Music’s Digital Assets.• Transformed entire platform from on premise to AWS (including the entire digital assets with over 10 PB of Data)

Irving, Texas, Us

• Technical Architecture for FICO Blueprint (consolidation of 15 Business Units at McKesson Canada with $20bn revenue), which included strategies for integration/transition of legacy systems (MDM, CRM, Material Management), Data Cleansing and Conversion, Disaster Recovery/Business Continuity, Reporting and Security, System Retirement and Post Go-Live Operations and Enhancements• Supported the development of the roadmap for the deployment of larger SAP landscape (FICO, Sales & Distribution, Material Management and Warehouse Management).• Program Management and Enterprise Architecture for the modernization of the existing CRM platform (670 users) at McMesson Pharma, which included integration across the entire technology and business stack (Sales, Contact Center, Finance, Material Management, Regulatory Systems)

Noida, Uttar Pradesh, In

• Executive Delivery responsibility for the global Application (ERP, CRM, Web Properties etc.), I.T Infrastructure, Development and Cross-functional operations for five customers.• P&L responsibility for contracts with an annual value in excess of $80 Mio. and oversight over 500 people.• Partnered with senior executives to ensure the success of the delivery of services. • Improved margins over a 3-year period by 26% without impacting the quality of service.• Global Solution Development for new customer acquisition • Identification and implementation of transformational initiatives for customers to optimize the technology stack (ERP, CRM, Data Analysis Platform, Web Properties) which resulted in a reduction of the customers operational costs by 34%.Following a select list of IT Operations responsibility:Warner Music GroupOverall delivery responsibility for the entire global IT operations of Warner Music Group with oversight over 200 people and an annual budget of $15 Mio. Scope included Data Center, Compute (Windows, UNIX, AS400), Storage & Backup, Networking and Voice, Application Operations (ERP, CRM, Web Properties), End-User Computing and cross-functional services (Service Desk, Security, Monitoring).DisneyOverall delivery responsibility for the global Data Center operations (including Theme Parks) at Disney with oversight over 500 people and an annual budget of $80 Mio. Scope included Servers (Windows, UNIX, AS400, Mainframe), Storage & Backup (EMC, IBM, Netapp, HP), Networking and applications operations (excluding SAP).

Loyalty Partner (subsidiary of American Express) is a leading customer loyalty solution company that is running large scale loyalty management programs for the airline industry (Lufthansa and United Airlines) and one of the largest multi partner loyalty programs (Payback with approx. 40 Mio users)Managed 6 direct reports with total oversight of 45 people and responsibility for an annual budget of $15.2 Mio.• Redesigned the entire infrastructure technology stack (CRM, Middle-Tier, Databases, E-Commerce and third-party integration), resulting in minimizing down-time for maintenance and lowering operational cost.• Led bid for a new Data Center outsourcing contract. Selected partner and negotiated contract, reducing the annual Datacenter operation cost from $10 million to $7 million, while completing a refresh of Server, Network and Security and Storage Technology.• Supported sales effort for new Business Process Outsourcing projects.

Re-structured global I.T. department and modernized the technology infrastructure, resulting in improved services and cost reduction of 35%

White Plains, Ny, Us

Led implementation of key IT initiatives involving development of architecture, application framework and implementation roadmap for global ERP. Managed 35 staff members and a $9 million budget within a 2,000-employee organization.• Designed and implemented the North American IT infrastructure for 12 locations and 800 users within a 15 month period on time and under budget. Created a new support concept to reduce downtime and increase response time of the support team.• Transitioned IT Operations of two company acquisitions and one merger • Directed all design, implementation, deployment and operations of ERP, CRM and Infrastructure in a 24x7 high availability environment.

95877 Bezons, Fr

I was responsible for all Global IT infrastructure transformation projects at Philips Medical Systems, Philips Components and Philips Semiconductors

Bachelor’S Degree, Business, Sales And Sales Management

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations