Wen-Chi Yang Email and Phone Number
Wen-Chi Yang's Location
Osaka, Japan, Japan
Wen-Chi Yang's Contact Details
Wen-Chi Yang work email
- Valid
- Valid
Wen-Chi Yang personal email
n/a
About Wen-Chi Yang
Quality-driven Department Lead who is eager to promote gains in quality assurance, team productivity, and profitability. Top-notch manager proficient in managing teams, schedules, and projects. I am looking forward to bring five years of hospitality experience to a new role with room for growth and advancement.
Wen-Chi Yang's Current Company Details
Wen-Chi Yang Work Experience Details
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Front Office ManagerFour Seasons Hotels And Resorts Mar 2024 - PresentToronto, Ontario, Ca
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Front Desk ManagerFour Seasons Hotel Boston Oct 2021 - Mar 2024Boston, Ma, Us -
Task Force Front Desk ManagerFour Seasons Hotels And Resorts Feb 2023 - Mar 2023Toronto, Ontario, Ca
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Resort Assistant ManagerFour Seasons Hotels And Resorts Jul 2019 - Oct 2021Toronto, Ontario, Ca• Managing day to day operations of Forbes Five Stars Hotel with 214 rooms; focusing on arrivals, departures and guest experience at the resort.• Leading and training a team of 25 staffs including ambassadors, guest service agents, and operators• Reviewing employee performance every three months and delivering constructive feedback to the team members.• Upholding compliance and following Forbes Travel Guide and Leading Quality Assurance standards to achieve 90%.• Handling guest complaints in most effective manner possible and offering complimentary services for hardship cases.• Leveraging Heath system and Opera system to forecast trends in expected business levels and adjusting labor and inventory to match expectations
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Concierge ManagerFour Seasons Hotels And Resorts Apr 2018 - May 2019Toronto, Ontario, Ca• Offered specific training programs to help workers improve professional interaction skill and complaint handling skill• Provoked the departmental result of guest experience score from 80% to 90%, increase the volume of staff name nomination on guest survey.• Raised profits 30% by setting ambitious limousine goals for employees, encouraging concierge staff, prioritizing customer service, resolving customer issues, and creating a reliable relationship by building individual connections with guests.
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Cross Exposure ExperienceFour Seasons Hotels And Resorts Nov 2018 - Dec 2018Toronto, Ontario, Ca• Regular one on one with Director of Guest Experience to learn how to lead the team and projects• Involved in Festive activities happening, join the site inspections with a concierge to give input and suggestions• Limousine transportation control and amenities
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Guest Experience ManagerFour Seasons Hotels And Resorts May 2017 - Apr 2018Toronto, Ontario, Ca• Cultivated professional relationships with guests through active response, dedicated assistance, and special requirement by increasing guest experience annual goal from 59%-82%.• Took the initiative to develop and organize the Guardian Angel Program, which involved all department heads and assistant department heads to implement daily operations to provoke guest recognition and expansion of the guest's luxurious experience.• Worked closely with operational department heads to coordinate any guest-oriented campaigns during festivals with limited staff and aimed to develop at least ten decent small events to focus on maximizing the on-site experience successfully.
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Manager In TrainingFour Seasons Hotels And Resorts Jul 2016 - Apr 2017Toronto, Ontario, Ca• Assisted Front Office Managers in evaluating employee performance and cultivating improvement initiatives.• Developed and implemented performance improvement guest experience programs, resulting in 5% increase in efficiency.• Provided excellent services for customers by following up on issues, creating seamless stay and building the connection into individual level.
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Guest Relations OfficerFour Seasons Hotels And Resorts Oct 2015 - Jun 2016Toronto, Ontario, Ca• Welcome and register hotel guests• Explaining the accommodations and establishing credit or method of payment. • Check guest out of the hotel preparing and explaining the bill. • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests
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Welcome HostW Taipei Jul 2014 - Dec 2014Taipei City, Taipei City, Tw• Assists guest with luggage during arrival and departure makes necessary deliveries to and pick up from guest rooms. • Coordinate with guest experience team to set up the surprise and room decoration -
Floor Supervisor AssistantNh Hotel Group Apr 2013 - Sep 2013Madrid, Madrid, Es• Cleanliness and maintenance of the rooms, public area, and staff area• Prepare the room status report, room assignment for housekeepers＿• Plan and organize the manning during peak time.• Inventory controls for amenities, minibars restocking, and administrative tasks• Uniform cleanliness and quantity control -
WaitressRegent Taipei - Silks Hotel Group 晶華國際酒店集團 Aug 2012 - Aug 2012Taipei City, Taiwan, TwDuties: cleaning tables the floor, refilling water and interacting with customer
Wen-Chi Yang Skills
Hospitality
Rooms Division
Front Office
Guest Service Management
飯店管理
客戶服務
Microsoft Office
團隊合作
前檯服務
Micros
Wen-Chi Yang Education Details
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César Ritz Colleges SwitzerlandHospitality Administration/Management
Frequently Asked Questions about Wen-Chi Yang
What company does Wen-Chi Yang work for?
Wen-Chi Yang works for Four Seasons Hotels And Resorts
What is Wen-Chi Yang's role at the current company?
Wen-Chi Yang's current role is Opening Front Office Manager at Four Seasons Hotel Osaka.
What is Wen-Chi Yang's email address?
Wen-Chi Yang's email address is we****@****ons.com
What schools did Wen-Chi Yang attend?
Wen-Chi Yang attended César Ritz Colleges Switzerland.
What skills is Wen-Chi Yang known for?
Wen-Chi Yang has skills like Hospitality, Rooms Division, Front Office, Guest Service Management, 飯店管理, 客戶服務, Microsoft Office, 團隊合作, 前檯服務, Micros.
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