Jollean L. Email & Phone Number

New York, United States

New York, Ny, Us

• Provide interpreting services as an independent contractor (Mandarin, Cantonese, Taishanese/Toishanese)• Adherence to the Code of Ethics for Interpreters. When necessary, serve as a cultural broker between client and provider.• Have interpreted for home eviction interventions, Workers' Compensation appointments, disability/injury evaluation, Covid-19 vaccination sites, adult protective services(APS) assessments, election poll sites• Manhattan Psychiatric Center Monday-Sunday assignments (06/14 - 06/18). Interpreted for therapeutic groups held at the hospital daily between group leaders and patients. Accompanied patients to offsite clinics/city hospitals for appointments. Communicated with treatment team to provide optimal services to patients and families. Assisted in patients' admission, periodic psych evaluations, ECT procedure and discharge process. • Kirby Forensic Psychiatric Center (06/18 - 03/20, on pause due to Covid-19) Similar work responsibilities as in Manhattan Psychiatric Center, assisting secure treatment and evaluation for the forensic patients of NYC and LI.

New York, Ny, Us

• Conduct home visits and health checks to elderly and disabled residents• Provide assistance to frail, elderly public housing residents to prevent social isolation, victimization, and unnecessary or premature institutionalization in nursing homes • Facilitate repair issues with the designated property management office and maintenance staff on behalf of residents• Update resident case records and document home visits/office visits in the NYCHA system• Conduct monthly educational workshops about entitlement and supportive services

• Facilitate ITS ticket requests and troubleshoot tech issues for field offices via Webex or Microsoft Teams• Pitch ideas and write technical instructions to improve work process efficiency• Host training sessions online for reformed work processes• Maintain an accurate inventory of office hardware and arrange new workstation set-up• Participate in various system testing (MOTU sound mixer, Liberty Court Recorder, ABS)• Manage Language Access database (Microsoft Access data entry and reports)• Redesign legacy forms into refillable interactive forms via Adobe Acrobat or Microsoft Word• Prepare raw data via Power Query for various modernization projects (NYS attorney/representative list, UIAB file system, UIAB employee information database)• Run SQL reports on PL/SQL weekly• Send lists of hearing parties to the Verizon Robocall system daily

• Performed a variety of functions relating to the processing of unemployment insurance hearings• Calendared court hearings for 4 to 8 administrative law judges• Selected to be in the E-File Project pilot and calendared nearly 200 hearings weekly• Covered UIAB phone line and correspondence

• Attended heavy volume of phone calls daily in the largest cancer care center in Queens, NY.• Recorded hospital consult requests accurately from New York Presbyterian Queens Hospital, and forwarded them to the six oncologists via TigerText• Data analysis on OncoEMR to accurately answer patients’ questions or forward them to the appropriate clinician; Processed outside medical facilities’ medical records requests; New patients registration in the system• Requested lab/radiology results from other doctors’ offices

• Served as the front-line communicator and manager of a vascular surgeon's medical practice• Calendar management (patient appointments, business meetings and travel arrangements)• Arranged patient visits / CT / MRI / vascular lab tests/surgeries via Cerner and WoundExpert. Obtained prior authorization for surgeries and lab tests from health insurance. Processed billing claims (simplemedical coding) for visits and surgeries to the billing company.• Coordinated care from patient admission, discharge, and post-hospital follow-up. Appropriate the right level of care per case via coordination with patients, families, medical staff, and surgical supplies vendors as necessary to ensure effective patient care and resource utilization.• Patient file and office inventory maintenance (business cards, lab coats, and surgical supplies)• Developed and updated Excel database to track, analyze, and report on surgery and financial data.• Provided Chinese interpretation for the Department of Surgery as needed. Offered departmental administrative support.

New York, Us

• Scheduled and coordinated Behavioral Health in-home patient visits via eClinicalWorks for two psychiatrists and a team of psych nurses. Sent psych eval reports for billing.• Responsible for assigned borough coverage of various contracts (VNS Choice HRA, Select Health HRA, MetroPlus HRA, Emblem Health Postpartum). Mapped and clustered cases for maximum efficiency. Maintained detailed documentation on Mainframe. Worked with complex Excel data daily. • Processed HRA CASA cases for home attendant services. Dispatched visiting nurses to people who applied for home attendant services to conduct service need evaluation. Proofread evaluation reports and sent them back to CASA offices in a timely manner.• Scheduled and prioritized caseloads for assigned 5 staff nurses and 10 per-diem nurses to meet both client and company goals within tight deadlines.• Generated weekly reports and brainstormed with management for more effective workflows and higher contractual results• Covered Chinese over-the-phone interpretation for the Assessment Unit

Brooklyn, Ny, Us

• Responsible for keeping books and other circulating items in order• Assisted with circulation desk duties and provided assistance to patrons in locating books as needed• Actively involved in the preparations of branch programs and activities

• Responsible for logistics, planning, confirmation, damage control, and group dynamics for two-day bus tours• Provided narrations of local points of interest in Mandarin, Cantonese, and English for the duration of the tour• Promoted travel packages on the bus and in the office to tourists

• Assisted in layout design for HPD marketing materials and onsite event promotions via Adobe Indesign• Created or modified staff IDs and personalized business notepads via Adobe Illustrator• Created or modified forms via Microsoft Word• Printed poster-sized material for lobby display via large-format printers• Utilized heat press machine and foam board cutting skills to prep for final product presentation• Retouched old photos via Adobe Photoshop for gallery display in the building• Archived past design creations to CDs

Master Of Science - Ms, Business Analytics

Bachelor Of Science - Bs, Social Sciences

Associate Of Science - As, Computer Information Systems

Associate Of Arts And Sciences - Aas, Art And Advertising Design