Maria Rhowena Asis-Mancera Email & Phone Number

Philippines

Roles & Responsibilities: - Handling of terminable cases for PH employees following PH Labor Laws and ensuring we follow due process - Handling of termination approval for US employees following US Laws-Ticket processing and monitoring for cases related to PH and US - Policy creation, modification, dissemination related to case management and termination - Conduct monthly focus group discussions and monitor action plans till closure - Respond/Address any employee concern escalated to HR Compliance within 24-48 hours - Reduce Labor Risks escalation for terminable cases Tools Used: Microsoft Office, Oracle Data Management, Kronos, AskNow Services, Outlook, Skype, Zoom, Teams

Novaliches, Quezon City

- Strong knowledge of local employment laws and regulations- Open, honest, and empathetic manner when dealing with people- Strong attention to detail and desire to follow procedures- High customer service orientation- Working knowledge of database applications such as Oracle and - MS Office, or ability to learn technology quickly- High level of integrity, honesty, and judgment- Trusted advisor to leaders and employees in challenging situations

Novaliches

1. Resolve most employee relations issues within 48 hours.2. Create a friendly, welcoming environment for employees when approaching Human Capital with questions, ideas, or concerns.3. Improve the key success metrics4. Ensure compliance with all local human resources laws and regulations.5. Conduct confidential investigations into employee performance, harassment complaints, and potential termination actions.6. Ensure the timely and accurate update of employee data in the Oracle database to ensure appropriate administration of employee benefits, payroll, and programs. 7. Administer special programs.8. Ensure TeleTech Essentials sessions are completed for every new hire class.

Novaliches, Quezon City

1. Supports and assists HR Generalists and HR Manager2. Doing administrative tasks3. Focuses on case management4. Responsible in Oracle HRMS implementations and updates5. Process Government and Company benefits6. Process RTWO