Wenchuan (Eric) Han Email & Phone Number

Auckland, New Zealand

Glenfield, Auckland, New Zealand

North Shore, Auckland, New Zealand

Conduct thorough assessments of customer need and provide expert advice on cybersecurity. Engage customers in meaningful conversations, leveraging advanced tools and data to deliver exceptional customer service.Promote a culture of risk consciousness and contribute to the effective management of risk within the organization.Take ownership of personal learning and development goals, and complete all required compliance training in advance.Verify and onboard new customers and entities… Show more Conduct thorough assessments of customer need and provide expert advice on cybersecurity. Engage customers in meaningful conversations, leveraging advanced tools and data to deliver exceptional customer service.Promote a culture of risk consciousness and contribute to the effective management of risk within the organization.Take ownership of personal learning and development goals, and complete all required compliance training in advance.Verify and onboard new customers and entities in compliance with NZ Anti Money Laundering regulations. Identify threats and patterns of money laundering locally and from overseas. Utilize advanced analytical tools to detect and report unusual activities to relevant teams. Investigate and resolve fraudulent activities on customer accounts, ensuring prompt and effective remediation. Lead crisis management efforts, including damage control and recovery strategies, as needed.Adhere to all company processes and policies to ensure success in the role and drive the organization forward. Show less

Takapuna, Auckland, New Zealand

Meet or exceed monthly store targets including unit volume, revenue, ARPU, NPS, churn, accessory attachment and other store KPIs. Assist in managing the team of sales people based in a nominated store. This includes establishing a positive team environment within each store and providing feedback on performance against targets. Liaise with management on resources required to run branch profitably. Ensure customers are completely satisfied with their Vodafone Retail experience i.e. their needs… Show more Meet or exceed monthly store targets including unit volume, revenue, ARPU, NPS, churn, accessory attachment and other store KPIs. Assist in managing the team of sales people based in a nominated store. This includes establishing a positive team environment within each store and providing feedback on performance against targets. Liaise with management on resources required to run branch profitably. Ensure customers are completely satisfied with their Vodafone Retail experience i.e. their needs and expectations are met or exceeded. Investigate and handling billing and technical escalations. Set performance objectives for and in consultation with each sales person. Assess performance of sales people and provide them with feedback. Operate each branch maintaining a high image and quality presentation to customers. Show less

North Shore, Auckland, New Zealand

Deliver excellent customer services, constantly exceed personal sales targets, proactively input personal efforts in achieving team sales targets and operational compliance. Help team members with system knowledge and personal experience, lead younger team members with examples and go extra miles by assisting the managers on the daily operation tasks, as well as providing valuable field feedbacks to the managers and the ASMs.

Rosedale

Marketing big range of quality LED and solar products.Developers and wholesaler inquiries are welcome.

Graduate Diploma In Business, Information Technology

Bachelor Of Science (B.Sc.), Mathematics

Activities and Societies: Head of Class