Wency Krissa Kassim

Wency Krissa Kassim Email and Phone Number

Client Success Manager/Social Media Content Creator @ AnecdoteAI
Wency Krissa Kassim's Location
Davao del Sur, Davao Region, Philippines, Philippines
Wency Krissa Kassim's Contact Details

Wency Krissa Kassim work email

Wency Krissa Kassim personal email

n/a
About Wency Krissa Kassim

I'm Wency. I am well organized, efficient, and self-motivated. I'm a professional that thrives on modernization and overcoming challenges, learning new things, and encouraging people around me.I work as a customer service and support specialist, setting up appointments, check billing, selling, and assisting customers or even trainees. I'm good on handling customers, their demands and the necessities of contemporary situations. I manage to work under pressure and I always have my eyes open to ways to increase productivity and knowledge. I am familiar with MS Excel, data entry, online research, proofreading, email management, and virtual assistance. I am an excellent in fast typing and writing ability on related content. I have skills in integration and system set up and troubleshooting.

Wency Krissa Kassim's Current Company Details
AnecdoteAI

Anecdoteai

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Client Success Manager/Social Media Content Creator
Wency Krissa Kassim Work Experience Details
  • Anecdoteai
    Social Media Content Creator
    Anecdoteai Jun 2024 - Present
    Canada
  • Bundyplus™
    Customer Success Manager
    Bundyplus™ Nov 2022 - Present
    Australia
  • Concentrix
    Customer Service Representative/Subject Matter Expert
    Concentrix May 2021 - Nov 2022
    Philippines
    As a subject matter expert I`ve experience these three important roles in the support system.- Escalations Team (taking escalated/supervisors calls for all agents in the site)- Transition Support (supporting newbies under training team)- Strikeforce ( Partner of a team leader for managing a team)As Senior Quality Assurance Specialist- Quality Assurance Department (call listening and monitor/proposing to correct to meet established quality standards)- leads the team
  • Alorica
    Customer Service Representative/Authorizer
    Alorica Nov 2019 - Apr 2021
    Philippines
    - We worked for a home warranty account (American Home Shield) where we set appointments for customer who needs repair or replacement for their appliances, walls or pool pumps. We do billing and handle customer complaints as well.- As an Authorizer for Insurance, here are the most important tasks should be done:• Approving initial diagnosis of issues reported by customers• Authorizing repair (or replacement) of systems or appliances covered by the plan• Negotiating pricing with contractors• Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily• Informing customers of non-covered claims and effectively explaining the reason why• Providing your technical knowledge and expertise to other colleagues

Frequently Asked Questions about Wency Krissa Kassim

What company does Wency Krissa Kassim work for?

Wency Krissa Kassim works for Anecdoteai

What is Wency Krissa Kassim's role at the current company?

Wency Krissa Kassim's current role is Client Success Manager/Social Media Content Creator.

What is Wency Krissa Kassim's email address?

Wency Krissa Kassim's email address is we****@****.com.au

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