Former Team Leader Former Product Ready Trainer Former Executive Services Specialist Currently Admin Associate Hi! 👋 I’m Wency Lapuz Torres, working as a Customer Service helped me polish my abilities and soft skills I have had effectively interacted with difficult customers and were able to achieve positive feedback from them. I have also handled different types of team,  individual performance, and KPI matter if it’s will or skill. As a leader you should know how to motivate and drive your experts to give their best when it comes to their performance. Always acknowledge the success of your employees regardless if it’s big or small this might help the ralation and motivation of the team. I have been working in this industry for years and I’ve learned that we also wanted to always stay connected and build a good relationship to our experts and treat them as as a family to get their buy in as well