Wendee Molano Email & Phone Number

Wood Dale, Illinois, United States

Remote

Designed and developed e-learning and virtual instructor-led training courses on topics ranging from mortgage products to regulatory compliance. Coached and mentored newly hired instructional designers and associate designers. Consulted with business leaders on the effectiveness of their existing training content and made recommendations to redesign or retire content, depending on the needs. Led a large-scale project that required approximately 75 courses to be updated with regulatory changes prior to the new regulation taking effect.

West Des Moines, Iowa, United States

Provided implementation support for numerous procedural and systematic changes on behalf of the National Implementation Team. Collaborated with Core Requirements Leads, Business Process, and Project Leads to identify training and communication needs for employees impacted by process and system changes. Consulted with project team members on adult learning and change management methodologies, and ensured that those principles were included in all training project plans.

Des Moines, Iowa, United States

Provided leadership for Board of Directors of a non-profit organization that brought a wide variety of world-class music education and performance opportunities to the Des Moines community. Collaborated with the Executive Director to oversee all aspects of Synergy’s Strategic and Business Plans, including overseeing our annual budget.Provided leadership training and coaching to all Board members.Managed various fundraising projects, including large-scale events and smaller, direct-mail outreach projects.Recruited volunteers for Synergy events, and assisted with marketing campaigns. Provided leadership for Board of Directors of a non-profit organization that brought a wide variety of world-class music education and performance opportunities to the Des Moines community.Collaborated with Executive Director to oversee all aspects of Synergy’s Strategic and Business Plans, including overseeing annual budget.Provided leadership training and coaching to all Board members.Managed various fundraising projects, including large-scale events and smaller, direct-mail outreach projects.Recruited volunteers for Synergy events, and assisted with marketing campaigns.

West Des Moines, Iowa, United States

Was contracted to Wells Fargo Home Mortgage as a technical writer for the National Implementation Team. The focus of this work was to create and deliver training materials for process and procedure changes within the organization.

Des Moines, Iowa, United States

Partnered with business leaders to identify and provide best in class solutions for talent management needs. This included coaching and mentoring for all levels of employees, and succession planning for senior leaders. Led a wide variety of corporate initiatives involving organizational and cultural development that focused on employee engagement. Was responsible for the Summer Internship Program, for which I created curriculum and acted as a mentor liaison for interns. Created and delivered team building sessions for intact team development, highlighting individual and team HBDI assessment results.

Remote

Created, managed and led a variety of employee development programs for all levels of employees, managers and executives within ING US. Spearheaded ING’s first Women’s Leadership Exploration program, a significant action learning event for 18 female executives. I also served as Program Manager for highly visible corporate programs, such as ING US' nationwide mentoring program, and the Employee Development & Engagement Workstream for a high-profile project to expand ING’s virtual workforce.

Des Moines, Iowa, United States

Created, managed, and facilitated numerous training projects, ranging from new-hire orientation to instructional design training for other trainers. I served as Co-Chair of ING’s Latino Network, providing leadership for a group of 70 members and leading several network projects including the creation and delivery of Spanish courses for employees. After less than one year on this team, I was promoted to the Leadership and Development team.

Tampa, Florida, United States

Designed, developed, and facilitated software training for a system designed in-house. Created a branch training network of trainers in each sales office, and I was solely responsible for training, supervising, and evaluating trainers within that network. I managed several software upgrades, providing user training and overseeing company-wide implementation. Other responsibilities included writing and publishing the monthly departmental newsletter, and developing and maintaining the online Help system for a newly created software application.

Tampa, Florida, United States

Created and managed HR Corporate Training Department; assisted HR colleagues with employee relations issues. Introduced DDI Skills for an empowered workforce training for supervisors and managers. Supervised, evaluated and coached call center trainers. Developed and delivered customer service, systems, and leadership-management training for all employees in an ISO9001 certified company.

Atlanta, Georgia, United States

Created training, incentive, and marketing materials to help clients maximize growth of their insurance programs. Developed and facilitated the company's first-ever "Tools of the Trainer" workshop for approximately 50 client trainers. Delivered internal leadership and management skills courses for Assurant associates.

Des Moines, Iowa, United States

Mediated various discrimination complaints between individuals and their employers, under the guidelines of the Iowa Civil Rights Act of 1965. Successfully brought several complaints to settlement, alleviating the overburdened administrative law process.

Certificate, International Business Law

Ba, Ma, French Literature With A Minor In Music

French

High School Diploma