Wen Dee Su Email & Phone Number

- Managed clients and lead projects to ensure milestones are met within time, quality results and effective resource planning- Liaise and have good relationship with customers specifically from banking industry and government agencies. - Drafted project proposals to secure new business and projects- Defined timelines, budgets, deliverables, and milestones; allocate resources- Lead the discussions for user/ technical requirements during information gathering- Prepared documentations such as Functional Specification Document (FSD), User Requirement Specification (URS), Business Requirement Specification (BRS), Software Requirement Specification (SRS), Test Scripts, Process Flow Diagrams, etc.- Lead the UAT session with users for testing walkthrough and process- Prepared user manuals- Organised and conducted regular project progress meeting with stakeholders- Performed quality assurance testing to ensure adherence to user requirements- Conducted user trainings and support- Handled support issues and calls from clients, ensure issues are solved in a timely manner - Oversee the development of a SaaS product - Perform quality assurance testing for SaaS product- Oversee and managed a team of 5 programmers, 1 support engineer, 1 designer and 1 business analyst.

Cyberjaya

- Ensured reliable and secure SAP services across landscape (Development, Testing, Production) - Facilitated infrastructure changes by proper planning without interrupting the daily operations- Coordinated Shell teams with 3rd party vendors to align with company processes and to resolve issues within minimal timeframe. Updated process procedures and landscape documentation.- Implemented ITIL Change Management process by establishing policies and procedures for implementing changes to SAP production environment, taking into consideration of risk analysis/mitigation plan, communication process, implementation/ back-out plans, change calendar plan and technical documentation. Ensured controls are applied and monitored and evidence of effectiveness is retained as proof- Managed the annual disaster recovery activity with proper planning. Established runbooks to assure that the failover procedures were accurate and repeatable and that the associated risks were minimized. Organized meetings and calls which significantly contributed to the success of the failover test onto the recovery system. Gap analysis being reviewed after the activity to ensure system is in its best state in the event of disaster. - Provided the 24*7 technical monitoring and support of the SAP development, testing and production environments.

Cyberjaya

- Managed the resource planning of a team which consists of 6 members in day to day activity focusing on SAP system. Accountable for end to end SAP Incident Management resolution by ensuring tickets are resolved within the agreed SLA.- Established process flow for Knowledge Management Systems which benefited team members as a quick reference for solution - Monitored SAP BW Loading via Control-M, SME (Subject Matter Expert) on solving loading issue in SAP BW systems- Creations and modifications of batch jobs in SAP, Control-M and SAP BW. Monitored failure alerts and restored fixes - Improved relationship between Level 1 and Level 2 Operations teams by holding weekly collaboration meetings resulting in cohesive team environment and improved customer satisfaction.- Reduced knowledge gaps, mentoring team on best practices on Incident Management.- Handled high severity incident tickets, participated in situation calls, initiated meetings until resolution. Prepared landscape outage communication to the stakeholders, monthly loading statistics report- Initiated project improvement by implementing Project Ctrl-M cleanup of inactive jobs which resulted in huge improvement on system performance - Facilitated Problem Management Reviews between the business and IT suppliers to determine the root cause of outages and delays, and required actions to be put in place to avoid them in the future.

Petaling Jaya

SAP R/3 SD & MM Support- Involved in the SAP implementation project during conversion from legacy system (BPCS) to SAP - Gained the business knowledge about SAP and heavily involved in the project development of the new solutions. Assisted in all project phases: blueprint, fit / gap evaluation, business requirement gathering, impact analysis, prototype design, testing, training, conversion, and go-live support together with the business and project team- Provided support to SD and MM module, created Business Continuity Plan (BCP) SAP R/3 & BW & BASIS Support - Creation of new user IDs, roles and assigning specific roles to users - Involved in SOX audit to make sure user authorization profile is in compliance with the SOX requirement. - Prepared BW functional specifications from user requirements, impact analysis, design and creation of BW queries and workbooks, testing and implementation- Supported interface between Warehouse Management System (WMS) - Manhattan System and SAP. Handled problem related to Websphere MQ and Operations Client Centre Software EDI System. Lotus Notes R6- Developed local database IT Service Request using Lotus Script and Formula Language. IT related issues are logged into the system. The issue will then be escalated to respective IT personnel for solution. Performed maintenance to existing database.BPCS - Managed program development using RPG/400, CLP/400 & Query/400. Worked directly with end users on requirement study, develop, code, test and implementation of programs and reports.Cognos Powerplay on MS SQL - Experienced in Cognos Powerplay Transformer and Cognos Powerplay Cube by creating reports and queries using MS SQL.

Bukit Raja, Klang

- Strongly involved in system coding and development using RPG/400, CLP/400 & Query/400 on AS/400 machine.- Development of new program and enhancement of existing programs to meet user request.

Petaling Jaya

- Developer for RPG/400- Support end-user in BPCS system

Bukit Raja, Klang

- Supported end-user in BPCS system- Handled task in system coding and development intensively using RPG/400 and Control Language as programming language. - Performed system analysis & design, application development, maintenance, resolving problems and enhancement to the existing application systems. Resolved end user issues.- Involved in Y2K Conversion for Payroll, Personnel and Time Attendance System.- Performed Feasibility Study and System Designing for the development of On-Line Leave Application System.

Bsc(Hons) In Business Information Systems

Itil Foundation

Certified Scrum Master