Wendell Ferrer Email and Phone Number

Ensure that IT operation is efficient and organized for Kimbe main office and all project sites. Maintains Windows servers, VM’s, PABX, network/hardware, anti-virus, Dropbox, Google Workspace, Ubiquity network system. Monitor internet connectivity and coordinate with ISP’s and ensure that internet is working 24/7. Supports in Able Payroll system, GoPayroll system for Executive. Installs and monitor CCTV system. Currently working on a project to develop company website using HTML, CSS… Show more Ensure that IT operation is efficient and organized for Kimbe main office and all project sites. Maintains Windows servers, VM’s, PABX, network/hardware, anti-virus, Dropbox, Google Workspace, Ubiquity network system. Monitor internet connectivity and coordinate with ISP’s and ensure that internet is working 24/7. Supports in Able Payroll system, GoPayroll system for Executive. Installs and monitor CCTV system. Currently working on a project to develop company website using HTML, CSS, JavaScript and React.Officer in Charge for Admin department. Monitor and signs off admin time sheets. Petty cash administrator. Expat’s Mastercard reconciliation and reports. Generating weekly report extracted from Xero accounting system of all construction projects for the Construction Manager. Handles Employees Contracts, Work Permits, Visa, Travel. AP/AR Reconciliation. In charge of consolidation, creation, submission of Tender Documents for all construction Project Proposals. Record keeping of all project contracts, proposals, and confidential information of the Managing Director and CFO.Assist Construction Department in inputting of data / project in TidyBuild System. Show less

Support eBay members with their concerns account password reset, Search and purchase, claims and complaints, Account registration, Site and features, buying and bidding retractions, etc.

Overall in charge IT in Luanda office and 5 sites including provinces.Setup and maintenance of Windows 2008 server (DHCP/DNS/DC/TCP/IP)Administers Cyberoam UTM.Administration and maintenance of local inventory and accounting system.Overall in charge with the implementation training and maintenance of Microsoft NAV ERP systemAdministers exchange serverClose coordination with Lebanon Head OfficeMaintenance of hardware and printersNetwork cabling and… Show more Overall in charge IT in Luanda office and 5 sites including provinces.Setup and maintenance of Windows 2008 server (DHCP/DNS/DC/TCP/IP)Administers Cyberoam UTM.Administration and maintenance of local inventory and accounting system.Overall in charge with the implementation training and maintenance of Microsoft NAV ERP systemAdministers exchange serverClose coordination with Lebanon Head OfficeMaintenance of hardware and printersNetwork cabling and administrationWorking closely with the ISP to ensure availability and quality of the internet service within the office and especially on the sites Show less

Overall in charge IT Operations and Security in HQ and Plant, reporting to VP – ITEnsures network and connection stability and reliabilityWorks closely with VP-IT in planning and development of IT InfrastructureHandles helpdesk operation and support team that acts as L1 and L2 in handling issues and concerns about hardware, system support (NetSuite, Cantier, Qlikview etc.)Manages Service Desk and ensure the group resolves queues and comply with the approved SLAImplemented… Show more Overall in charge IT Operations and Security in HQ and Plant, reporting to VP – ITEnsures network and connection stability and reliabilityWorks closely with VP-IT in planning and development of IT InfrastructureHandles helpdesk operation and support team that acts as L1 and L2 in handling issues and concerns about hardware, system support (NetSuite, Cantier, Qlikview etc.)Manages Service Desk and ensure the group resolves queues and comply with the approved SLAImplemented Incident and problem management based on ITIL best practicesHandles user training to users in creating IT champion for each departmentAdminister email system, network infrastructure and UTMProvide level 1/2 helpdesk support to resolve problems within SLA and to the end user’s satisfactionManage PC setup, IT on-boarding and deployment for new employees using standard hardware, images and softwareManage Phone setup and deployment for new employees ensuring phone system is maintained with correct and up to date informationEngage in project based assignments on an as needed basis as determined Show less

Drive P2P best practices compliance, develop and conduct training or re-training of Super Users as first contact of change management, monitor, measure and report on cross-sector compliance to P2P best practices. (vendor profiling; P2Pmetrics), collaborate with BU (Business Unit) and develop transition plans and goals, develop other communication strategies and tools on importance of compliance to P2P best practices, ensure that the P2P tolerance values are periodically reviewed and updated… Show more Drive P2P best practices compliance, develop and conduct training or re-training of Super Users as first contact of change management, monitor, measure and report on cross-sector compliance to P2P best practices. (vendor profiling; P2Pmetrics), collaborate with BU (Business Unit) and develop transition plans and goals, develop other communication strategies and tools on importance of compliance to P2P best practices, ensure that the P2P tolerance values are periodically reviewed and updated, partners with Procurement and Ariba Helpdesk for process improvements initiatives, partners with Finance and Procurement for continuous improvement and further drive compliance , ensure timely and accurate set-up of user profile for activations, deactivations, profile changes, approvals, ensure the right access and roles are assigned to all users (buyers, preparers, approvers), Ariba System Support (upgrades, enhancements, testing, etc.), responsible in coordinating with Regional IT to plan and execute relevant upgrades. Show less

Office and workspace Administration, utility & messenger dispatch, travel arrangement, preparing RFPs for utility bills (phones, leases, etc.), office & pantry supplies purchases, capex purchases, insurances local and regional vehicle registrations permits & accreditations transport leases, organizing training requirements for local & international, NTC import permit processing, shipment monitoring including coordination with brokers for customs releasing, physical custodianship and… Show more Office and workspace Administration, utility & messenger dispatch, travel arrangement, preparing RFPs for utility bills (phones, leases, etc.), office & pantry supplies purchases, capex purchases, insurances local and regional vehicle registrations permits & accreditations transport leases, organizing training requirements for local & international, NTC import permit processing, shipment monitoring including coordination with brokers for customs releasing, physical custodianship and Delivery.PO booking / ordering in SAP for Cisco & Other vendors Show less

Working as Admin / Logistics Manager on a construction project at US Embassy, Kabul Afghanistan.Assist the Project Management Team in project execution and control including reviewing project plans to determine time frames, funding limitations, procedures, staffing requirements, and allotment of available resources to various phases of the projectManage the project office including general reception activities, arranging meetings, ordering supplies, coordinating travel arrangements… Show more Working as Admin / Logistics Manager on a construction project at US Embassy, Kabul Afghanistan.Assist the Project Management Team in project execution and control including reviewing project plans to determine time frames, funding limitations, procedures, staffing requirements, and allotment of available resources to various phases of the projectManage the project office including general reception activities, arranging meetings, ordering supplies, coordinating travel arrangements, organizing and filing project documentation, producing reports, duplicating, maintaining office equipment, coding invoices, and managing petty cashAssist Project Managers in identifying material and equipment required and specified in drawings and project specificationsObtain required approvals for proper document submissionAssist Project Managers in procuring and transporting material and equipment to the different construction project sites in a safe, timely and cost effective wayPerform asset inventory control audits at various sites globally including the vendor, supplier, distributor or manufacturer’s warehouses, distribution centers, manufacturing facilities and/or project sites and communicate results through appropriate channelsResponsible for requisition of supplies and coding of invoices under appropriate WBS codesEnsure that monthly asset costs are allocated and billed properly to internal usersProduce correct and adequate reports/paperwork needed for efficient information flow for all project stakeholdersServe as single-point-of-contact for all operations staff to ensure all materials and information required are procured and delivered in timely mannerAssist with the planning, assembly, and distribution of RFP packages to prospective subcontractors in support of ECCI-C proposal effortsAssist Project Managers in identifying material and equipment required and specified in drawings and project specifications. Show less

Oversees computer networks to ensure that they function smoothly, control user access to the network. Maintain stability of the company system software, conduct periodic IT inspection, creation and maintenance of employees’ emails through biz mail, Install, implement and diagnose systems problem. Maintains Windows Server 2003, Linux Server, DHCP Server, HTTP, FTP Server. Maintain and configure Wi-Fi devices (D-link/Cisco/Linksys)

Manages and supports customer and staff desktop and laptop computers.Configures and patches PC’s and Phones.Provides people with functional computers, setup according to client specification andManaged Services policies, in the most efficient way possible.Develop and maintain standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment.Create according to agreements between IT and Operations standard installations for… Show more Manages and supports customer and staff desktop and laptop computers.Configures and patches PC’s and Phones.Provides people with functional computers, setup according to client specification andManaged Services policies, in the most efficient way possible.Develop and maintain standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment.Create according to agreements between IT and Operations standard installations for specificgroups of users.Administer PC’s according to laid down policies and procedures.Verify that no software in installed without the necessary licenses, or the may conflict with the companies policies and procedures.Solve problems discovered during preventive maintenance – and escalate them when necessary.Keep up with technical development and trends of specialty and advises the IT Manager accordingly.Participates in the implementation of new (standard or customized) software.Administers Site Active Directory / Exchange Server / Cisco Call ManagerSupervises material controller in regards to incoming and outgoing of equipment.Ensures safety, security and accountability of stocks.Supervises proper store keeping and handling of products and stocks.Coordinates and prepares R.M.A. and regional demo units logistics movement.Supervises and assists in office improvements.Supervises and coordinates in house maintenance support.Monitors implementation of company policies and procedure. Show less

Provides assistance in R&D and project management on new acquired account for the testing of applications to run on current systemsProvides technical assistance to computer system users. Answer questions and resolve computer problems for clients in person, via telephone, or from remote location.Provides customer service and assure customer satisfaction with no issues regarding ITrelated problem.Provides daily and weekly reporting regarding IT activity.Monitors Data Center… Show more Provides assistance in R&D and project management on new acquired account for the testing of applications to run on current systemsProvides technical assistance to computer system users. Answer questions and resolve computer problems for clients in person, via telephone, or from remote location.Provides customer service and assure customer satisfaction with no issues regarding ITrelated problem.Provides daily and weekly reporting regarding IT activity.Monitors Data Center including IT Equipment and facilities.Monitors Network operation.Supports AVAYA digital and IP phone issues.Installs and maintains more than 1000 workstations in the operation.Provides support in network issues.Troubleshoots Network Problem and System issues.Provides Hardware and Software maintenance and implementation. Show less

Trainer - Customer Relationship Management (CRM)Maintenance/Installation/Configuration/Administration of servers (Win2000, WINXP, WINNT, Linux Server)Planning / Budget of Telecommunication expensesHandles the maintenance of AVAYA PABX SystemSupport Sales personnel on all CRM problems/concernsSupport in connection for Timberline Accounting/Purchasing SystemSupport in Citrix Metaframe connection.Administration and Maintenance of network, cabling, hardware and technical… Show more Trainer - Customer Relationship Management (CRM)Maintenance/Installation/Configuration/Administration of servers (Win2000, WINXP, WINNT, Linux Server)Planning / Budget of Telecommunication expensesHandles the maintenance of AVAYA PABX SystemSupport Sales personnel on all CRM problems/concernsSupport in connection for Timberline Accounting/Purchasing SystemSupport in Citrix Metaframe connection.Administration and Maintenance of network, cabling, hardware and technical supportAdministration / Management of e-mail SystemInstallation / Maintenance of Anti Virus on Servers and Workstations Generate report, recommendation on hardware and softwareResponsible on Backup on all System and DataRecommendation and Implementation of Policies and ProcedurePlanning / Budget IT department Show less

Administration and configuration of WINNT Server, MS Exchange, Outlook Web Access, Internet Connection, Outlook installation for Workstations, SQL Server.Updating & Monitoring of antivirus to server and workstations, McAffee, PCCillin,OfficeScan, Server Protect, Scanmail for Exchange.Technical support, PC trouble shooting, Win 98, Win XP, Win 2000Maintaining of leased lines and communications (Erickson PABX)Database Administration of SQL based dataDevelop in-house… Show more Administration and configuration of WINNT Server, MS Exchange, Outlook Web Access, Internet Connection, Outlook installation for Workstations, SQL Server.Updating & Monitoring of antivirus to server and workstations, McAffee, PCCillin,OfficeScan, Server Protect, Scanmail for Exchange.Technical support, PC trouble shooting, Win 98, Win XP, Win 2000Maintaining of leased lines and communications (Erickson PABX)Database Administration of SQL based dataDevelop in-house program such as Sales Information System(SIS) using Visual FoxPro 6.0,Support MS Access based programs for Manufacturing Orders.Inventory of computer software and hardware Show less

Project Management for Setting up and installations of network on clients.Sets-up network connection (LAN Connection) of entire JSCI using Windows NT & otherData Communication software and peripherals.Set-up Microsoft Exchange Server and Microsoft Outlook for internal and external messaging.Troubleshoot Server problems (Novell 4.0, MS Exchange and Windows NT).Modify programs such as the Inventory System of Far East Data Automation Inc.Modify Accounting System of JSCI… Show more Project Management for Setting up and installations of network on clients.Sets-up network connection (LAN Connection) of entire JSCI using Windows NT & otherData Communication software and peripherals.Set-up Microsoft Exchange Server and Microsoft Outlook for internal and external messaging.Troubleshoot Server problems (Novell 4.0, MS Exchange and Windows NT).Modify programs such as the Inventory System of Far East Data Automation Inc.Modify Accounting System of JSCI using FoxPro for DOS.Troubleshoot software and hardware problems. Show less

Create and modify programs such as General Ledger System, Payroll System, PurchasingSystem, Accounts Payable Voucher System, and Summarization Program System usingClipper.Troubleshoot hardware and software problems.Sets-up Network connection (LAN & WAN Connection) using Windows NT & other DataCommunication Software’s to different company branches.Set-up Microsoft Exchange Server and Microsoft Outlook for internal and external messaging.