Wendell Magava Email & Phone Number

Miami Beach, Florida, United States

Carrying out all the sail away parties, welcome onboard events and welcoming all the guests to our shopsDelivering brand service strategies and supports product initiativesDriving positive energy and activity on the sales floorAchieving or exceeding personal sales goals to maximise revenue Seeking to build deep relationships through the guest journey by sharing stories that inspire guests.Offering a guest-centric experience, building trust as a credible expert through personal presence, social skills, general knowledge, and presentation.Always recognizing repeat cruisers and acknowledge them for shopping with us. Carrying out public speaking events and hold all the company's sales and marketing events, for example, presentations and raffles draws.

United States

Engaged customers in a friendly and professional dialogue to determine needs.Sold various products by explaining unique features and educating customers on the pros and cons. Developed trusting relationships with customers by making personal connections.Provided informed and accurate data about products and services offered.Provided accurate information about products, prices and advantages of shopping onboard.

South Africa

Answering guests' account queries and follow up on any account discrepanciesFollow up on obtaining method of payment and declined credit cardsAssists, where necessary, in training new reception staff in front office operationsProviding US Dollars and foreign currency exchange services to guestsResponsible for setting up guest account, cash payments and guest account queriesPasses on queries from guests regarding the lodge's dining options , amenities and roomsEnsures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out.

Victoria Falls Municipality, Matabeleland North Province, Zimbabwe

Devised suitable iteneraries for all the walk-in guests and advised them on the best excursions to partake in. Helping guests make some informed decisions on excursions to partake in and advising on the best deals and combos to select. Explaining to guests what each activity encompassed and the duration of the excursions. Always delivered customer service standards that meet and exceed Hotel Policies & Procedures with every guest interaction as well as going above and beyond guest's expectations. Achieve departmental revenue goals by following established sales techniques, offering recommendations and recognizing opportunities to upsell or sell additional tour products.Promote, explain, and sell excursion tours and packages to our guests.Assist in the operations of the Adventure connection office by completing additional administrative tasks as assigned by the Excursions management team.Making sure that all guests are ready for and properly dressed for the excursions.