Wendi King Email & Phone Number

Spokane, Wa, Us

• Review, monitor, and analyzed daily dispute reports and Preform in depth analysis of client accountsto ensure optimal performance.• Create excel worksheets to organize and manage data for review.• Work directly with Banks and Processors to improve dispute response documents and overturn cases.• Advise merchants of best practices to avoid a loss of chargebacks.• Respond to emails, fax, and phone calls in a timely manner.• Maintain working knowledge of credit card processing, payment fraud investigation, preventiontechniques, and chargeback processing.

Spokane, Washington Area

· Supervised, coordinated and managed day to day Operations Team of 6-12.· Directed, facilitated and managed regular training of internal staff, Clients and Agent Bank Channels.· Analyzed monthly staff case work, reviews and regular reporting for the team.· Provided guidance on decisions, handle escalations and coaching.· Assisted in analyzing reports for trends and reported issues to the Management Team.· Maintained relationships with large clients and agent bank channels.· Identified, researched and reported system glitches and trends that could result in potential loss andimplemented resolutions.· Recommend new procedures to improve operations efficiency and worked closely with Engineeringand Product to develop and implement these improvements.· Assisted with the transition of Chargeback functions to a third party partner.

Spokane, Washington, United States

· Reviewed and processed disputes ensuring compliance with card brand rules.· Responded to client and bank emails and calls.· Responsible for keeping up with association regulation updates to ensure compliance with these rules.· Supported departments philosophy of Customer Service, Collaboration and Teamwork.·Responsible for all Visa disputes over $1000 and all Visa Pre-Arbitration/Arbitrations.

Reno, Nevada Area