• Assign and schedule claims projects and work to field contractors, coordinate and communicate with customers, contractors and management to ensure accurate and timely completion of all jobs resulting in customer satisfaction• Job tracking and data entry via Excel• Supervise, schedule and perform investigations in the field of cargo claims on damaged and lost goods during transit; Develop detailed reports documenting damages utilizing clean photo collages for factual and supporting evidence • Conduct interviews with involved parties to gather pertinent materials for claims • Recruit, hire and train new contractors through remote tools and personnel recruitment channels, as well as social media • Aide in the reduction of cargo claim costs for transportation companies and the shipping public through the completion of fair, timely and accurate damage inspection and reports • Perform accounting operations, including accounts payable, accounts receivable and payrollValued Addedo Requested by management to rebuild the Arizona territory as Regional Manager; Since March 2019, presence of a steady inspector and 100% of inspection jobs have been completed increasing growth and incoming projects by 30%

• Managed day-to-day operations including scheduling, staffing, patient flow, and adherence to operational standards• Created purchase orders/invoices and reconciled payments and inventory with Quickbooks in a timely and accurate manner • Performed customer service duties such as scheduling appointments and answering calls and emails with a friendly and engaging manner• Fielded incoming questions, concerns, and scheduling conflicts while implementing solutions using outstanding problem-solving skills• Established client accounts on GB400, Ion Footbath and Photon Genie machines for treatment according to protocol• Sales of supplements and treatment packagesValued Addedo Authored and researched articles for monthly newsletter increasing all sales by 10%o Developed and implemented a new records/documentation and organization system for client files o Facilitated development of treatment protocols and process improvements in collaboration with physicians

• Received and approved invoices from vendors and forwarded submissions to accounting manager for payment• Served as Back-up Accounting Manager in preparation and process of vendor payments • Communicated with vendors to identify and resolve invoice and pricing discrepancies• Tracked placed orders and short shipments to ensure receipt within strict and tight timelines• Verified and updated vendor price changes• Reviewed and confirmed accuracy of purchase orders from sales department• Managed and completed purchase orders, invoices, and sales orders from opening/pending to closed status• Database creation and management including but not limited to vendor/customer profiles, inventory transfers and adjustments, and inventory cycle counts.Valued Addedo Requested by purchasing and accounting managers to serve on special projects due to attention to detail, ability to complete work within strict parameters, and partnership/communication skills o Created and maintained vendor and customer profile database capturing and tracking inventory transfers, adjustments and inventory cycle counts

• Delivered exemplary customer assistance and support to vendors and consumers with in-person, telephone, and email correspondence support while maintaining accurate account and records information • Administered and supervised all accounting operations, including accounts payable and accounts receivable• Spearheaded company e-Commerce online presence through creation and maintenance of website product descriptions and photographs• Established electronic and physical filing system supporting organization’s records and documentation requirements • Monitored and guaranteed production, assembly and packaging for machine accessories and model airplane kits accordance with timelines and product requirements Valued Addedo Promoted quickly from Order Processing to Office Manager to Operations Manager due to work ethic and ability to effect change and implement process improvementso Implemented multiple purchasing, inventory, logistical/shipping, and quality control systems for process optimization o Refined existing processes and procedures for maximum efficiency and minimum error rate o Coordinated and executed successful warehouse move of 2500 products with minimum loss