Wendi Underwood Email & Phone Number

Experienced Branch Supervisor with a demonstrated history of working in the financial services industry. Skilled in all basic and specialized teller and member service functions, Knowledge of regulatory requirements for financial transactions. Knowledge of supervisory practices and principles. Knowledge of office methods, procedures,and practices. Ability to effectively communicate with Tellers, UFSR’s, Members, and Management. Effectively leading and motivating the branch team .

Listed skills include Banking, Loans, Credit, Finance, and 3 others.

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  Branch Supervisor

  Tyndall Federal Credit Union

  Jan 2007 - Present - United States

  Responsible for Opening and Closing of the Lobby & Drive Up at a large branch.Maintaining Customer Service standards, greeting customers and facilitating a welcoming and member focused environment.Responding to customer inquiries and concerns and creating positive solutions. Manages and coaches 9 team members on a daily basis. Ensures adherence to credit union policies and procedures, maintains control of the vault, and performs teller duties as needed.Conducts monthly audits including vault & teller drawers. Prepares and issues work schedules, deadlines and duty assignments to teller staffCross Selling Credit Union products and services.Motivates tellers to achieve referral goals.Provides overrides for tellers.Assists tellers with check approval.Trains, monitors and assists new tellers along with existing teller that need motivation.Ensures supply of money for credit union needs are met based on cash limits and business demandsPerforms a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.Orders and maintains office supply inventories and being careful to adhere to budgeting practicesAssists other department personnel and performs other related duties as assigned.Demonstrates flexibility and willingness to take on new roles and responsibilities to help with the overall operations and performance of the credit union.Continuously working to improve the operations of the teller line.Demonstrates continual learning by attending seminars, webinars and other training programs.

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  Northeast High School

  High School Diploma