As a career readiness para, I aim to help students figure out their plans after graduating high school. My overall tasks include providing opportunities for students to meet people from colleges, the military, career professionals, trade schools, and unions; additionally, I work with students on completing their educational development plans. Accomplishments included:• Met Oakland County Schools career readiness goals for middle and high school students. Job Description:• Plan, schedule and promote college and military visits.• Coordinate and schedule career professionals to visit classrooms.• Coordinate and schedule trade schools and unions to visit. • Research, organize and publish local and national scholarships.• Provide students resources and information in career and future education opportunities.• Mentor and coach students to plan what they want to do after high school.• Lead and educate students in completing their educational development plans using Xello.• Assist in facilitating career-related events.• Track and manage student educational development plan reports and metrics.• Survey students to assess effectiveness in visits and events.• Help counseling office as needed.

As the first employee brought on to manage the Zoho CRM customers, I have been essential to growing our customers and team. I have had a key role in job ad creation, interviewing, and onboarding new employees, as well as mentoring team members. Additionally, I develop internal processes that improve teamwork performance. Accomplishments included: • Coordinated the growth of the Zoho team from 1 employee (myself) to 6 employees. • Increased customer projects and Zoho users year to year, growth 3x the amount from the first year I started• Streamlined our customer requirements intake and software specifications process for our developers, which has allowed us to increase our project workload.• Developed analytical estimate and quoting tools for software development services that have improved the accuracy in our quotes which has increased profitability.Job Description:• Growing internal staff including developing job postings, interviewing, hiring and onboarding staff.• Mentor and manage internal staff (consulting best practices, professional goals, performance evaluations).• Coordinate projects to match employees with clients, based on the employee skill levels.• Liaison between clients and developers to create timely, unique solutions, integrating Zoho apps, 3rd party apps, client websites and client ERP systems.• Build Relationships with our clients to capture their current business processes, create new technical solutions, to improve their business processes.• Create estimates and quotes for client projects.• Manage communication with clients on project and budget status. • Gather and document business and technical requirements throughout the lifecycle of the project.• Execute online meetings with clients to capture their system requirements.• Translate requirements into design specifications and technical tasks.• Organize multiple projects and manage timing plans using agile and traditional project management methodologies.

After 15 years away from software development consulting, I was itching to get back into this field as a freelancer. I had the opportunity to work with a small business (Schott Cultural Consulting: https://www.schottculturalconsulting.com/) to help determine and implement a CRM system for their growing business. I worked with a couple of referrals from Schott Cultural Consulting, before deciding to pursue something more concrete with a consulting firm, already working in CRM.Accomplishments included:• Implemented CRM solutions.• Support companies in determining software solutions to run their business.Job Description:• Compared and analyzed: Sales Force, Dynamics, Base, Act and Zoho. • Captured Specifications, Created Scope of Work • Developed Proposals with set timeline of work • Customized Zoho CRM including the following sections: Leads, Accounts, Contacts, Products, Activities • Imported data from Constant Contact and other MS Excel files• Queried data with Views and Reports for analysis.• Created tasks, calls, and events. • Contacted support about system enhancements.• Weekly meetings with customers on project status.• Synced Calendar with Google.• Created training documentation and provided one-on-one training system use.

Job Description:• Property management and accounting using software tools, Buildium and One Site. • Picked up mail at Post Office, sorted, distributed, and scanned documents• Tracked Work Orders through the system.• Processed incoming invoices (GL coding and approval).• Created and processed payments (online and printed checks). Process petty cash. • Maintained A/P files for vendors, contacted vendors for payment status and negotiated pricing. • Filed invoices weekly – online and in the office.• Created custom reports to track vendor discrepancies, and reporting information, when needed.• Resolved discrepancies with work orders and invoices. • Updated past-due invoice reports to analyze the payable status of each property. • Processed and deposited payments from Tenants and Housing Agencies.

Job Description:• Sorted receipts and tax information.• Defined important information for tax reporting, scanned and filed documents electronically.• Analyzed customer data to define customer demographic to determine advertising strategy. • Promoted the business using target marketing. • Started tax return and entered customer data. • Data Analyst: Data mined the past 2 years of customers through LibTax system and analyzed who their key demographics of customers are and what customers were the most profitable, for marketing purposes.

Treasured Albums is a partnership that provides consulting and training in memoir writing, online and digital scrapbooking. We take you through the entire process, of scanning your photos, dictating your memories and creating a book or piece of art that is uniquing yours. We specialize in family heritage albums, wedding albums and childrens books.

Job Description:• Performed payroll accounting and administrative functions. • Reconciled customer payroll detail, tracked and audited payroll data submitted by clients. • Prepared payroll statements and audit information for customers. • Processed quarterly tax reports, and payments for federal, state and unemployment • Processed electronic funds transfer (EFT) on a weekly basis. • Submitted government and benefit reports: 401K benefits, COBRA, Friend of Court.

Accomplishments included:• Launched prototype scheduling system for engine development plant at Ford Motor Company.• Managed Ford PDL planner position, created efficiency that resulted in making this a part-time position.Job Description:• Assisted with business development, proposals, quotes and marketing material.• Provided customer support in the areas of project management, engineering support and software development. • Managed multiple accounts, mostly in the area of software development. • Developed training materials and hosted training classes for customer and their staff on our systems.• Reported metrics using MS Excel Functions, tables and graphs.• PMP Certified

•Created algorithms to track profitability of our projects, detailing revenue collected and what was still payable.•Created Budget projections for future years based on RFP sent out to customers.•Designed and implemented employee tracking system that included human resources functions and payroll.•Submitted weekly payroll to internal administrator•Tracked and managed employee paid time off, hours worked and billable hours.•Manage employees on accounts as well as office staff.•Created and maintained employee manual, employee phone list and other internal documents.•Schedule and organize manager and staff meetings.•Develop documentation on internal processes for quality documents.•Coordinate and facilitate all internal training. Trained in MS Project, Access and Excel (multiple versions).•Mentor employees on current and new job assignments and internal company policies•Brainstorm ideas for new work; Create proposals (using MS PowerPoint) -Develop overall plans on customer projects for status and billing purposes. •Develop and maintain Project Plans for customer system development projects•Developed cost analysis for proposal and timeline for the scope of work to be completed in•Tracked budget throughout projects; Tracked RFP until it was accepted

Ford Motor Co - Project Planner•Developed and managed scheduling system for a prototype vehicle facility.•Designed data model for system, flow charts on the process.•Detailed specifications on the system functionality.•Coordinated change control process on making updates to the system after initial implementation.•Designed reports for tracking floor progress, yearly plan of overall builds, and future problem areas.•Developed User Manual, scheduled and organized training for all users of the system.•Coordinated and Performed Debugging and User Testing.American Sunroof Corporation – Project Planner•Supported project management efforts of the testing facility.•Recommended purchasing additional testing equipment as well as how the test facility could utilize their resources more effectively General Motors – Project Planner•Developed a database in MSExcel for tracking failure modes at a body assembly plant in Ohio•Supported project management efforts on the installation of a robotic line.

• Interacted with engineers to create weight efficient vehicles. • Created databases, spread sheets, reports and graphs. • Compared Ford Motor Company full size vans vehicle weights vs. competitors in the market.• Organized and conducted meetings to inform engineers the weight effect based on engineer's part changes.

• Interacted with engineers to create weight efficient vehicles. • Created databases, spread sheets, reports and metrics on the weight distribution. • Collected data and compared weight options against several competitors (re-engineering).• Conducted meetings to inform engineers of the weight effect based on part changes• Copied and filed vehicle specs.• Participated in vehicle prototype status meetings.

• Worked at MSU in the department of Recycling and Waste Reduction.• Supported staff to office as well as on site assistant for waste collection.• Maintained budget, updated general ledger and general bookkeeping using Quicken. • Created databases, spread sheets, reports and graphs to track recycling material.• Assisted with billings and collection data. • Provided support in develop of software to document collecting waste products (volumes, times, locations, etc.).• Picked and sorted recycling salvage material.